Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.

Job Overview

Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.

Are you passionate about improving health and social care services in Wales?

A fantastic opportunity has become available at Llais West Wales for a Complaints Advocate, £37,898 - £45,637 (pro rata) Band 6, 26.5 hours per week.

This role is primarily based in the Carmarthen office. This is a hybrid role, with both remote and office-based working.

The ability to speak Welsh is desirable.

Main Duties of the job

Plan, develop and provide independent support and advocacy for people who wish to make a complaint about care or treatment received:

• from or on behalf of the NHS
• from or on behalf of Local Authority Social Care services
• from a regulated social care service provider

Enable people to complain in a way that best meets their communication needs.

Act as a catalyst for change and to encourage learning from complaints.

Contribute to learning and development of staff in the NHS, Social Care services and other organisations who deal with Health and Social Services user concerns and complaints.

The post holder will be responsible for:

• Complaints advocacy
• Trends analysis of complaints
• Monitoring Health and Social Care services performance against the recommendations made as a result of complaints
• Training

The post holder will also need to have the ability to travel.

Working for our organisation

Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.

That is where you come in! Are you looking for the opportunity to join a new, passionate organisation, and contribute to the improvement of health and social care services here in Wales?

We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work. 

Llais provides staff with a full range of benefits including:

• 28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees
• Competitive salary
• Flexible working
• Automatic membership of the NHS pension scheme
• Access to the Employee Assistance Programme, our confidential counselling service

Job Description Main Responsibilities

A full job description and person specification are attached to this advert. Please review this prior to submitting your application.

If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales and have any queries or wish to discuss this post, please contact: Donna Coleman, [email protected]