Job summary
- Main area
- Receptionist/Administrator
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (8:00am - 6:30pm)
- Job ref
- 050-AC068-0326W
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Hwb Iechyd Eifionydd
- Town
- Criccieth
- Salary
- £24,833 per annum
- Salary period
- Yearly
- Closing
- 12/03/2026 23:59
Employer heading
Receptionist/ Administrator
Band 2
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
We are delighted to offer a permanent opportunity for an experienced, organised, and enthusiastic Receptionist to join our friendly team at Hwb Iechyd Eifionydd.
Our practice, currently managed by the Local Health Board, operates across two sites in Criccieth and Porthmadog, providing high‑quality care to our local community.
Main duties of the job
Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging. The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required.
Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting.
The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.
The ability to speak Welsh is essential for this post.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- A good standard of general education
- NVQ Level 2 in administration or equivalent qualification/experience
Desirable criteria
- ECDL
- Word processing qualification (e.g. RSA 2, or equivalent experience)
Experience
Essential criteria
- Experience of using Microsoft office packages
- Experience of working in a busy reception or office environment
- Experience of dealing with the public on the phone and face to face
- Ability to work in a fast paced, ever-changing environment
Desirable criteria
- Experience of using an IT system (e.g. EMIS, Oracle, WPAS)
- Experience of working in a GP surgery or an NHS office environment
Skills
Essential criteria
- Ability to input information onto a computer system with speed and accuracy
- Ability to deal with a number of different tasks simultaneously
- Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
- Ability to deal with issues on the spot
Desirable criteria
- Shorthand skills
Knowledge
Essential criteria
- An understanding of confidentiality involved with post
- Knowledge of a range of administrative processes
Personal Attributes
Essential criteria
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Flexible approach to the needs of the service including working at other sites when required
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Carys Greer
- Job title
- Practice Manager
- Email address
- [email protected]
- Telephone number
- 01766 800550
- Additional information
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