Job overview

This post is Fixed term/Secondment for 8 months to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting opportunity has arisen for a Clerical Officer to join the administration team for the Treat and Train Eye Service in Holywell Community Hospital.

The Clerical Officer will provide efficient clerical assistance to the service. The provision of an efficient clerical service is essential to ensure the speedy triage, booking, treatment and discharge of patients.

By the nature of the duties, the Clerical Officer will be required to maintain strict confidentiality, and will be expected to deal with patients and relatives with courtesy and discretion at all times.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• To receive and respond to telephone enquiries from patients, families, other agencies and Health Board Staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department.
• Communicate with GPs; other Health Services and Social Services; Hospitals, Independent and Voluntary Sector, patients and relatives. Dealing with enquiries without the need for direction in a large proportion of queries.
• Handle emotional and stressful telephone calls, e-mails and correspondence that may sometimes be of an abusive nature; report and seek assistance when necessary.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.