Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 050-AC075-0426
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Bryn Y Neuadd Hospital
- Town
- Llanfairfechan
- Salary
- £26,300 - £27,890 per annum
- Salary period
- Yearly
- Closing
- 26/04/2026 23:59
Employer heading
Posture & Mobility Clerk
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job overview
Working as part of the Operations Room team, the postholder will be responsible for providing an effective and efficient administrative service to clients and staff of the posture and mobility service.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The main duties of the role will involve liaising with clients and their carers, receiving and processing referrals, allocating wheelchairs/appliances to clients and inputting into the services’ BEST Patient Administration System.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
This role involves managing referrals and maintaining accurate records on the BEST patient administration system, ensuring compliance with service targets and prioritizing urgent cases. Responsibilities include handling incoming and outgoing calls as the first point of contact, providing non-clinical advice, and communicating sensitive information while maintaining confidentiality. The position requires liaising with clients, carers, clinicians, and suppliers, resolving queries and complaints, and directing issues appropriately. Additional duties include supporting waiting list initiatives, managing workloads, generating correspondence, processing orders, and ensuring data quality. The role also involves team support, training new staff, and contributing to efficient administrative processes.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
English
Essential criteria
- Experience
Desirable criteria
- Welsh Speaker
Computer Literate
Essential criteria
- Computer Literate
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- David Collins
- Job title
- Operations Administration Manager
- Email address
- [email protected]
- Telephone number
- 03000850055
- Additional information
08:30 - 16:30 Monday to Friday
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