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Job summary

Main area
Estates Facilities Management
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Part time
  • Job share
22.5 hours per week (Working Monday-Wednesday 9am-5pm)
Job ref
346-EF-059-25-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Acklam Road Hospital
Town
Middlesbrough
Salary
£24,937 - £26,598 pro rata, per annum
Salary period
Yearly
Closing
08/08/2025 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Administration Support for Head of Catering, Contracts and Performance

NHS AfC: Band 3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

This post is only open to current employees of TEWV. Any applications received from non-TEWV employees will not be considered.

An exciting opportunity for a friendly, positive thinking, organised and motivated individual to provide administrative support within the Trusts Hotel Services Catering, Contracts & Performance Team.  The opportunity is a job share with part of the role being 22.5 hours per week.

 

You should be highly motivated and be able to ‘hit the ground running’ as well as being reliable, and flexible and be able to work on your own initiative and be a team player.

 

You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a team and will need to be well organised and be able to think on the spot. You will be passionate about our business, creating a culture of continuous improvement.

 

The Catering, Contracts and Performance Team is responsible for the Trusts Catering Services and also manages the contracts within Facilities as well as providing performance data reports for the department as a whole.

 

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The main responsibilities of the role will be to provide support to the Head of Catering, Contracts & Performance and the team and the duties will include:  support for the planning and production of trust wide menus; assist in the writing of contract tenders; management of calendars and emails; the organisation and minuting of a variety of meetings including the production and distribution of KPI reports; maintaining action logs and in house financial records; dealing with incoming phone calls and providing general administrative support. Excellent communication and customer care skills are essential as well as the necessity to maintain confidentiality at all times.

 

Applicants should hold NVQ Level 3 in Business & Administration.  Sound IT knowledge and experience, with competency in Microsoft Office packages, the ability to communicate effectively and good organisational skills and attention to details are requirements of the role.

 

This is a demanding role and as such applicants should be able to work under pressure when required.

 

The post holder will be based at Acklam Road Hospital in Middlesbrough and this is a job share position working Monday to Wednesday 9am-5pm.

Working for our organisation

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Detailed job description and main responsibilities

Please see the attached job description and person specification which outlines the main duties and responsibilities of the role.

 

Person specification

Qualification and Experience

Essential criteria
  • NVQ3 in Business Administration
  • ECDL Level 1 & 2
  • Experience of providing administrative support
  • Experience of Microsoft office software packages

Skills & Knowledge

Essential criteria
  • Ability to communicate face to face and by telephone in a helpful manner
  • Good organisational skills and ability to prioritise
  • Accurate keyboard, typing and word processing skills
  • Natural aptitude with figures
Desirable criteria
  • Experience of providing admin support in contract management

Personal Attributes

Essential criteria
  • Demonstrate flexible approach to work
  • Attention to detail
  • Ability to cope with routine tasks
  • Ability to work using own initiative and without supervision
  • Ability to pick up new systems/procedures quickly and effectively
  • Demonstrate ability to work as part of a team
  • Confident and friendly
  • Ability to relate to all people at all levels

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantBetter Health at Work Gold Award

Documents to download

Apply online now

Further details / informal visits contact

Name
Kingsley Verity
Job title
Head of Catering, Contracts & Performance
Email address
[email protected]
Telephone number
07768 965690
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