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Job summary

Main area
Mental Health
Grade
8b
Contract
Permanent
Hours
Full time - 37.5 hours per week (Will also be part of an on call rota.)
Job ref
346-FMH-136-25-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Roseberry Park
Town
Middlesbrough
Salary
£64,455 - £74,896 per annum
Salary period
Yearly
Closing
20/11/2025 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Service Manager

8b

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

We have an opportunity for a Service manager to operationally oversee a portfolio of mental health teams within the Health and Justice services .  The post-holder will be responsible for leading, inspiring & overseeing the delivery of the very best care across community and prison based mental health teams.   The post holder will support  mobilisation of new services, lead the operational functions & strategic development across several teams.   

The successful candidate will be a key member of the senior management team, joining at an exciting time as we embark on a number of  service development initiatives. The post holder will be instrumental in the development and success of  current and new services. 

The ideal candidate will have experience working in mental health services at a senior level and an understanding of working in the criminal justice system.  They must have a strong teamwork ethic, extensive operational management experience and an ability to collaborate successfully across organisations.  Experience in successful service development and improvement will be a key characteristic of the successful candidate. 

The post holder will be responsible for ensuring clear interfaces with the collective team are in place and be a visible, collaborative partner, representing  TEWV Health and Justice services.   

The post holder will work closely with all service managers and clinical leaders.  

 

Main duties of the job

This post is responsible for leading the operational functions across several Health and Justice teams.  

In conjunction with team managers and clinical leads, they will be responsible for maintaining the highest standards of safe care delivery to patients, addressing the challenges of such delivery within criminal justice settings. 

They will ensure key performance, quality framework and contract requirements are met.  Partnership working is an essential and daily part of this role.

This role provides direction, support, coaching and hands on 
management and leadership of the key issues of quality, safety, finance, 
performance, partnerships and governance.

 

 

Working for our organisation

You can expect ongoing commitment and support of your Continuous Professional Development and robust Supervision, Appraisal and Training.

The Health and Justice services and the Trust have a strong focus on wellbeing with a range of activity and resources to support the successful applicant and the teams.

Detailed job description and main responsibilities

Due to the nature of the role it is essential that applicants are able to frequently travel independently across the  geographical patch, covered by Health and Justice, and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.

If you are looking for a new challenge in delivering and developing innovative services for people with mental health needs within the criminal justice system, enjoy variety in your work, like to problem solve and wish to be part of a dynamic leadership team striving to make a difference for this population, then we want to hear from you.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.  Please note you will need additional prison vetting which you will be expected to apply for immediately after offer of post.

For further details and/or to arrange a visit, please contact:
Janet Telford, General Manager [email protected] or 07554438520

Person specification

Qualifications

Essential criteria
  • Degree level (or equivalent) training in a health or management subject.
  • A commitment to Continuous Professional Development and record of achievement
  • Possession of post-graduate management qualification/masters degree (or willingness to work towards) or equivalent level of experience and knowledge
Desirable criteria
  • Professional clinical qualification eg RMN, Dip SW, OT and have experience of the design and management of services

Experience

Essential criteria
  • Demonstrable experience of all aspects of staff management.
  • Significant experience of management including project, service and operational management.
  • Demonstrable experience of managing and delivering to agreed budgets.
  • Demonstrable experience of performance management and performance appraisals.
  • Demonstrable experience of setting and delivering to agreed targets.
  • Experience of working to clinical governance agreements
  • Experience of recruitment.
Desirable criteria
  • Experience of service development and re-design.
  • A commitment to the evaluation of services, and a commitment to performance management.

Knowledge

Essential criteria
  • Financial management within the NHS (business case, business planning, budget setting and management).
  • Ability to use data management systems and analyse and interpret data for use in writing reports and planning services.
  • Working knowledge of legislation and its implications for management.
Desirable criteria
  • Knowledge of Quality Improvement Systems and tools

Skills

Essential criteria
  • Leadership skills
  • Excellent communication skills and the ability to manage key relationships with stakeholders both within and external to the organisation.
Desirable criteria
  • Knowledge and experience of audit and data collection.

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantBetter Health at Work Gold Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Janet Telford
Job title
General Manager - Health and Justice
Email address
[email protected]
Telephone number
07554438520
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