Job summary
- Main area
- Primary Care
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Home or remote working
- Job ref
- 050-AC589-0825
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Betsi Cadwaladr Health Board
- Town
- Mold
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 01/09/2025 23:59
- Interview date
- 08/09/2025
Employer heading

Dental Access Portal Assistant
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
An exciting opportunity has arisen for an enthusiastic and organised individual to join our Dental contracting team.
You will work as an integrated dental contracting team member through the provision of clerical duties and acting as the first point of contact for the Dental Access Portal enquiries.
Good written and verbal communication skills are essential, along with the ability to use your own initiative to solve problems as they arise.
You will have experience in working within a team, dealing with patients and the public, be competent in IT in the workplace.
Main duties of the job
The role will support the management of primary care dental contracts within the Health Board and act as the first point of contract for the Dental Access Portal (DAP), providing advice or escalating concerns.
The role will support the co-ordinator in identifying issues and recommending enhancements with the Dental Access Portal.
The role will provide support and advice to primary care contractors on operational and contractual matters relating to the Dental Access Portal.
The post holder will be required to work collaboratively with key colleagues within North Wales Dental Services and across a wide range of stakeholders.
The post holder will assist the dental contracting team in ensuring the achievement of primary care dental targets as determined nationally and locally within available resources, providing monitoring reports as required.
Working for our organisation
Betsi Cadwaladr University Health Board is responsible for the commissioning of primary care dental services in North Wales.
Our role is to commission NHS dental service for the population of North Wales to reduce inequalities, improve care for patients to ensure they are receiving the highest quality dental care in the most appropriate setting, delivered by professionals with the required skill set, resulting in improved health outcomes for patients, and ensuring value for money for the taxpayer.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person specification
Qualifications
Essential criteria
- GCSE or NVQ level 3 English and Maths
Desirable criteria
- ECDL
Experience
Essential criteria
- Effective team working
- Dealing with patients and the public
- Experience of using information technology and a range of software applications such as Word, PowerPoint and Excel, including the development and maintenance of spreadsheets
Desirable criteria
- Experience of working in primary care management with a Local Health Board
- Experience in using IT systems/software applications that specifically support primary care functions.
- Primary care contracts experience
Knowledge and Skills
Essential criteria
- Ability to prioritise work effectively
- Ability to act with tact and diplomacy
- I.T. Systems
- Office - Word, Excel, PowerPoint, etc
Desirable criteria
- Ability to speak Welsh
- Ability to set up, develop and maintain complex spreadsheets
- Knowledge and awareness of current issues in Primary Care and Welsh Government policy direction for the NHS
Other
Essential criteria
- Ability to make travel arrangements to meet the requirements of the job
- Flexibility to attend evening meetings
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Angie Tyrer
- Job title
- Senior Dental Contracts Manager
- Email address
- [email protected]
- Telephone number
- 03000858916
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