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Job summary

Main area
Child and Adolescent Mental Health Services
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday - 9am - 5pm)
Job ref
346-DDC-055-25-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Acley Centre
Town
Newton Aycliffe
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
30/10/2025 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Team Administrator

NHS AfC: Band 3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

An opportunity has arisen to recruit an experienced and highly motivated Team Administrator within the Child and Adolescent Mental Health Services, based at The Acley Centre, although there may  be a requirement for you to work at other Trust sites.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

 

 

Main duties of the job

The successful candidate will be required to provide administrative duties for the full multi-disciplinary team. The successful candidate will need to have excellent IT and organisational skills and a good knowledge and understanding of information systems.  Significant secretarial/administrative experience is essential along with comprehensive knowledge and experience within Microsoft office applications.

The team is a busy and fast paced environment so the ability to work under pressure to meet deadlines with a flexible and motivated attitude to work is essential. 

The role mainly includes day to day admin tasks such as organising meetings and appointments, answering the phone to service users and other agencies, tending to the central email box and the minuting of clinical meetings. Some dictation is also required to support clinical staff.

Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.

Working for our organisation

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Detailed job description and main responsibilities

The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information, attending huddles, monitoring the team inbox, making appointments, diary management and some dictation using Bighand.

The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.

The candidate may also asked to support the wider secretarial team including reception.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

 

Person specification

Qualifications

Essential criteria
  • Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
  • Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable criteria
  • Level 3 Qualification in Leadership and Management
  • RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment

Experience

Essential criteria
  • Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
  • Customer Service experience (face to face, answering calls, correspondence).
  • Experience of organising completing demands and workloads.
  • Experience of setting up and maintenance of administrative systems and processes
  • Experience of working autonomously and proactively
Desirable criteria
  • Experience of supporting/supervising staff.
  • Experience of handling monies and working within financial guidelines.

Knowledge

Essential criteria
  • Comprehensive knowledge of Microsoft Office applications
  • Understanding of data protection and the need for confidentiality and how to maintain this
  • Knowledge of office systems and processes.
Desirable criteria
  • Knowledge of NHS systems

Skills

Essential criteria
  • Input data accurately / efficiently
  • Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
  • Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
  • Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
  • Work on own initiative, prioritise work and consistently meet deadlines.
  • Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
Desirable criteria
  • Touch typing

Personal Attributes

Essential criteria
  • Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
  • Able to work flexibly and co-operatively as part of a team.
  • Able to remain calm and productive under pressure.
  • Able to maintain a professional engagement with people who are distressed, angry or verbally aggressive.
  • Committed to continual quality and service improvement
  • Self aware and committed to continual personal development.
  • Committed to promoting a positive image of people with mental health conditions and learning disabilities
  • Committed to promoting a positive image of the Service.

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantBetter Health at Work Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kristi Greensmith
Job title
Admin Lead
Email address
[email protected]
Telephone number
07770 350 344
Additional information

 

 

 

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