Job summary
- Main area
- Digital and Data
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 346-CORP-056-25-A
- Employer
- Tees, Esk and Wear Valleys NHS Trust
- Employer type
- NHS
- Site
- Flatts Lane Centre
- Town
- Normanby
- Salary
- £37,338 - £44,962 per annum
- Salary period
- Yearly
- Closing
- 31/07/2025 23:59
Employer heading

Patient Systems Team Lead
NHS AfC: Band 6
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job overview
This post is only open to current employees of TEWV. Any applications received from non-TEWV employees will not be considered.
This role offers an exciting opportunity to join the Patient Systems Team leading on developing and providing technical support and technical systems administration for TEWV's portfolio of Patient Information Systems.
The role will primarily lead on the development and maintenance of SystmOne, but will also undertake development and maintenance on TEWV's other Patient Systems which are CITO, Electronic Prescribing, Paris and Virtual Visits.
Applicants MUST be educated to Degree standard or equivalent in an Informatics Subject, or evidence equivalent experiential learning. In addition, applicants must have significant experience of managing, supporting and administering large information systems and Significant experience of planning and delivering change within an informatics environment.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
Key duties include:
- Planning, delivering and evaluating appropriate systems developments using the Agile methodology.
- Developing and Maintaining Patient Systems (Primarily SystmOne)
- Managing System upgrades (including testing, configuration and issue management), which will include periodic out of hours working.
- Supervising a team of Systems Officers to support the technical administration and development of large-scale patient systems.
Working for our organisation
We are committed to supporting our staff in achieving a healthy work-life balance, alongside offering an excellent range of benefits for you and your family.
We want our staff to feel valued, supported and part of a close-knit team at TEWV where everyone’s voice is heard and appreciated.
We are committed to supporting our staff with their continuous professional development.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Contracted Base
Please note that this role will be based at Flatts Lane in Middlesbrough for at least two days per week which is subject to change as per business requirements.
Person specification
Qualifications
Essential criteria
- Educated to Degree standard or equivalent preferably in an informatics related subject
- OR Equivalent experiential learning in the field of Information systems design, development and implementation
Desirable criteria
- Post graduate qualification standard or equivalent or experiential learning in an informatics related subject
Experience
Essential criteria
- Significant experience of managing and administering a large information system
- Significant experience of planning and delivering change within an informatics environment
- Significant experience of change control processes and producing technical specification options
- Significant experience of managing and supporting complex database management systems in busy, confidential settings
- Experience of supervising staff
- Experience of a customer led service
- Experience of NHS IT systems and services
- Experience of using and writing SQL and other system development languages.
- Experience in managing projects or work packages
- Experience of business process redesign
Desirable criteria
- Working in an NHS environment
- Experience in the management of third party suppliers
- ITIL
Knowledge
Essential criteria
- Demonstrable post-graduate level knowledge in the following areas: Relational database management systems (RDBS)
- Business process redesign techniques
- One or more computer system(s), hardware or software and procedures to develop reports, documents and spreadsheets
- Facilitation and training delivery techniques
- Software application platforms, e.g. (but not limited to) SQL, IBM, Oracle including practical applications
- System change control processes, upgrades paths and release management
- Knowledge of change management principles
- Standard PC applications (e.g. PowerPoint, Word, Excel)
Desirable criteria
- Knowledge of current NHS legislation, policies and procedures
- Knowledge of clinical processes and Patient Information Systems
- Knowledge of the development cycle including requirements gathering, design, build, test, release and sign-off
Documents to download
Further details / informal visits contact
- Name
- Andrew Graham
- Job title
- Patient Systems Manager
- Email address
- [email protected]
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