Job overview

The Post Holder is a member of the paediatrics outpatient team responsible for the administration of the out-patient pathway, and will need to work strictly within the Government’s Access targets for outpatients and Choose & Book, ensuring patient pathways are in line with 18 Weeks Referral to Treatment targets. Duties include ensuring the correct and timely input of patient information onto the Patient Administration System (PAS) and providing a high quality supporting service within the Paediatric Outpatient Team, supporting with outpatient booking and the outpatients receptionist. The Post Holder must be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust. In order to provide a support service to the clinical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate the Trust values.

Main duties of the job

·         Reporting to the Out-patient Coordinator; assisting in administration and relevant tasks for the 18 week and urgent referral pathways as delegated by the Coordinator.

·         Accurate patient administration: new and follow-up appointments are made as necessary, agreeing dates and times with patients.

·         Accurately managing appointments and inputting phlebotomy appointments into PIMS

·         To deal with patients and external and internal staff enquiries promptly and efficiently in person or via the telephone or email, in a courteous and confidential manner and provide assistance as required.

·         To monitor patient attendance to clinics (virtual and face to face) and have an overall view on the daily outpatient activity in Children’s Outpatients to ensure smooth running of the service.

·         Supporting the outpatient receptionist.

·         Adhere to Trust & Government targets, Data protection and Data Quality.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

 

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.