Job overview

We’re looking for a detail-oriented individual to provide confidential and comprehensive administrative support to our Governance Service. This role is key to ensuring our operations meet Service Line, Trust, and National standards. You’ll communicate effectively across teams, helping to drive operational excellence through accurate and timely clerical support.

Main duties of the job

Provide a high standard of secretarial and administrative support including Microsoft Office proficiency, diary management, and meeting arrangements via Outlook and Teams. Handle calls and emails promptly, maintaining an efficient communication flow. Prepare and submit agendas, minutes, action logs, and other papers for Quality meetings. Organise and attend meetings as delegated by the Governance Lead, including minute-taking and supporting follow-up actions.

Manage documents within the Quality Management System and shared drives. Support updates to Patient Safety folders, posters, and learning boards. Assist in preparing slide decks, reports, and sharing meeting documents. Undertake project work such as data collation, input, and monitoring to support Governance and operational reporting. Maintain accuracy in databases like complaints records and training matrices.

Ensure complaints/PALS concerns are appropriately escalated and managed. Communicate effectively with staff, patients, and external stakeholders. Prioritise and reorganise workload as needed to meet deadlines. Attend mandatory training and use Trust IT systems to input patient data accurately. Ensure adequate cover during absences and support colleagues when necessary. Perform other duties within the remit of a Band 3 Quality Governance Administrator for Maternity.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

 

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.