Detailed job description and main responsibilities

First line management of all Technicians and Porters, including annual appraisal/ return to work   meetings and ensuring all aspects of their roles are conducted satisfactorily. Monitor attendance, timekeeping and behaviour, ensuring compliance with the uniform policy, escalating issues as required.

 Prioritise the departments’ production in order to meet customer’s needs, ensuring urgent requests/ trauma instruments, loan sets and any other fast track requests are dealt with efficiently and in a timely manner.

Communicate effectively to ensure relevant information is available to all production staff. Ensure information is passed on and recorded in relation to changes to instrument set specification lists, changes in working practices, training issues etc.

 To deputise for Assistant Manager when required, dealing with all aspects of production.  Liaising with other Departments and any problems that arise.

To supervise all production staff within the units, ensuring that their work is of the required standard. Monitoring correct use of tracking systems and ensuring all procedures are followed correctly

To organise staff rotas and be responsible for the allocation of duties to all staff. Monitor attendance and timekeeping of all production staff. Ensure sufficient staff are available in both SSD and EDU

Ensure all daily, weekly and monthly checks/ tests are carried out and recorded correctly, any faults recorded and corrective actions put in place.

 Take part in the departments on call rota as required

To be responsible for all aspects of staff training, ensuring all staff are competent to fulfil their role; appropriate records are maintained and mandatory training takes place when required. Provide training arising from non-conformances/appraisal/ changes to practice/ complaints and issues arising from audit etc.

Ensure departments training records are maintained in line with procedures and the requirements of ISO13485, developing training plans as required

To communicate closely with the departments and customers, establishing demand levels and priorities. And to deal with problems and non conformances as required.

To ensure that all staff operate machinery and tracking systems correctly, ensuring that adequate training is given and problems are reported to the appropriate person

To liaise with the Estates department and contractors as required to ensure the compliant operation of all equipment; reporting faults as required and ensuring customers are made aware when capacity is affected.

To monitor and ensure adherence to all quality control procedures and assist in the implementation of the Quality Management System in respect of ISO 13485, including conducting internal audits and assisting in external audits as required.

To be responsible for the supervision of weekends/ bank holidays as required

To represent the department at selected meetings as required

Deal with all non-conformances, ensuring records are completed fully and instruments are dealt with as soon as possible, ensuring problems are resolved/ instruments quarantined or concession raised as appropriate, informing customers if instruments are out of circulation.

To ensure that instrument repairs and replacements are handled correctly, in line with policy and procedures.

Manage loan equipment, including all relevant documentation, addition to tracking system, ensuring compatibility with process etc.

Manage quarantine and concession in line with department procedures.

Monitor stock levels, ensuring procedures are followed, stock rotated correctly and shortfalls notified to appropriate person, dealing with product recall and quarantine as required.

Assist in the completion of risk assessments, including COSHH