Job summary
- Main area
- Emergency Department
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 36 hours per week (Hours of work across various shifts)
- Job ref
- 418-ED3933-EH
- Employer
- Bedfordshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Emergency Department Luton And Dunstable Hospital
- Town
- Luton
- Salary
- £24,465 pa pro rata
- Salary period
- Yearly
- Closing
- 29/08/2025 23:59
- Interview date
- 05/09/2025
Employer heading
Emergency Department Receptionist
NHS AfC: Band 2
Job overview
Are you someone who thrives in a fast-paced environment and enjoys making a difference through excellent customer service? We’re looking for enthusiastic and dedicated individuals to join our Emergency Department as Receptionists, supporting our busy clerical team.
This is a front-line role where you’ll interact with patients, relatives, and healthcare professionals, often during challenging and emotional moments. We’re looking for people who are confident, compassionate, and committed to delivering high standards of service, even under pressure.
You’ll need to bring the experience and skills outlined in our person specification and job description, along with a positive attitude and a team-focused approach.
If you believe you’re the right person to join our friendly and supportive team, we’d love to hear from you.
Main duties of the job
We’re looking for a confident and compassionate individual to join our Emergency Department team, providing essential front-line support in a fast-paced and dynamic environment. As the first point of contact for patients, relatives, colleagues, and emergency services, you’ll play a key role in ensuring the smooth running of both reception and clinical areas.
You’ll gather patient information, register arrivals using ED systems, and generate ED cards. After treatment, you’ll collect and prepare documentation for scanning. You’ll also respond to enquiries in person and by phone, assist with emergency ambulance arrivals, and liaise with medical staff throughout the department.
Additional duties include sending GP letters electronically, booking follow-up appointments via IPM, and providing cover for reception shifts during staff absences. The role requires confidence in dealing with the public, strong computer skills, and the ability to remain calm under pressure. You’ll often support patients who may be distressed, so empathy and professionalism are essential.
This is a team-oriented role, ideal for someone who brings enthusiasm, initiative, and a collaborative spirit. If you thrive in a busy environment and are passionate about supporting patient care, we’d love to hear from you.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Detailed job description and main responsibilities
The Emergency Department is the busiest area of the hospital, and we take great pride in our exceptional teamwork and commitment to delivering outstanding service across the department. As a Receptionist, you’ll be at the heart of this fast-paced environment, playing a key role in supporting both patients and staff.
You’ll be responsible for registering patients on arrival using the ED computer system and System One, generating ED cards and ensuring accurate booking onto the relevant systems. Once treatment has been completed, you’ll collect and prepare ED cards for scanning, maintaining the flow of essential documentation.
This role also involves close liaison with medical and professional staff, as well as direct communication with patients and their relatives—both on arrival and following admission. Your ability to remain calm, professional, and compassionate will be crucial in helping us provide the highest standard of care and support.
Person specification
Qualifications
Essential criteria
- Good Basic Education
- Knowledge, Experience of Computer systems
Desirable criteria
- At least 3 GCSEs – Grade C or above, or similar qualification or experience
- In-depth knowledge of how the systems work
Experience
Essential criteria
- Clerical Experience
- Reception Experience
- Dealing with the public
- Able to prioritise own workload
Desirable criteria
- NHS Experience
Knowledge
Essential criteria
- Understanding of the need of confidentiality awareness at all times.
- Must be computer literate and familiar with Windows
Desirable criteria
- Have knowledge evidence of IPM / Symphony and System One.
- Knowledge of NHS/hospital.
Skills
Essential criteria
- Accurate keyboard skills
- Flexible and adaptable
- Be methodical in way of working
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Davies
- Job title
- Emergency Medicine Service Manager
- Email address
- [email protected]
- Telephone number
- 01582 497062
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