Job summary
- Main area
- Bracknell - Chemotherapy
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Based at Bracknell Healthspace
- Hours
- Part time - 30 hours per week (Variable Shifts)
- Job ref
- 193-8123035PCG
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Chemotherapy 1, Royal Berkshire Bracknell Healthspace
- Town
- Bracknell
- Salary
- £25,272 (plus 5% Fringe £1,346) pro-rata per annum
- Salary period
- Yearly
- Closing
- 06/08/2026 23:59
Employer heading
Admin Assistant/Receptionist (Bracknell - Chemotherapy) - 30 hrs p/w
NHS AfC: Band 2
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Please note: all vacancies automatically close when 50 applications have been received.
Job overview
Band 2 Admin Assistant/Receptionist (Bracknell - Chemotherapy)
This is a part-time post for 30 hours p/w.
Are you an organised, friendly, and customer-focused individual looking to make a difference in a busy healthcare environment? We are seeking an Administrative Assistant / Receptionist to provide essential administrative and reception support, helping to deliver high-quality patient care.
As the first point of contact for patients and visitors, you will provide a professional welcome, manage appointments, answer telephone enquiries, and maintain accurate patient records using electronic patient record (EPR) systems. Working closely with nursing, medical, and administrative teams, you will help ensure the smooth running of outpatient clinics and a positive patient experience.
The role also includes a range of administrative duties such as preparing clinic documentation, arranging transport and interpreters where required, monitoring supplies, taking meeting minutes, and supporting the day-to-day operation of the service.
We are looking for someone with previous administrative experience, excellent communication and organisational skills, strong IT literacy, and a professional, compassionate approach. Experience in an NHS or healthcare setting and knowledge of EPR systems would be an advantage but are not essential.
In return, you'll join a supportive team with access to training, development opportunities, and the chance to build a rewarding career within the Trust.
Main duties of the job
- Provide a professional and welcoming reception service for patients, visitors, and staff.
- Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
- Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
- Register and check in patients, ensuring demographic information is accurate and up to date.
- Prepare and maintain accurate patient records and clinic documentation.
- Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.
- Arrange patient transport, interpreters, and follow-up appointments where required.
- Respond to patient enquiries and provide information on clinic waiting times and appointments.
- Undertake a range of general administrative duties, including filing, stock monitoring, minute taking, and maintaining office supplies.
- Ensure patient information is handled confidentially and in line with data protection requirements.
- Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
- Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.
Informal visits are encouraged.
Working for our organisation
This post is based at Royal Berkshire Bracknell Healthspace, Eastern Gate, Brants Bridge, Bracknell, RG12 9RT - and attracts a Fringe payment of 5% of gross basic salary.
The CQCrated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the job role.
Person specification
Education, Qualifications & Training
Essential criteria
- Education to GCSE standard or equivalent experience
- Numerate and literate with good command of spoken and written English
Desirable criteria
- Computer literacy qualification
Experience
Essential criteria
- Experience of working in an healthcare environment
- Competent in the use of IT systems, including Microsoft Office
- Previous EPR experience
Desirable criteria
- Experience of working in advertised role
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Danielle Prescott
- Job title
- SACT unit Manager
- Email address
- [email protected]
- Telephone number
- 01344662907
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