Job summary
- Main area
- Inpatient Urgent Care Management
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 371-MHS366
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Prospect Park Hospital
- Town
- Reading
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
- Interview date
- 14/05/2024
Employer heading
Business Development Manager
Band 7
These are the values that we live by at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Please find attached the behaviour framework that underpins these values for this job role.
Job overview
Interviews will be held on 14 May 2024.
Working alongside the Head of Inpatient Services you will support the effective management and delivery of the service by taking the lead on information and performance requirements, with accountability for the business and administrative function across the operational teams.
You will create and promote cohesive practices and procedures relating to data systems, data collection and recording, and contribute towards the service meeting its annual targets.
Main duties of the job
- To have a broad and highly detailed understanding of the workforce systems and processes, including eRostering and SafeCare systems, in order to ensure the system is configured and used in the most efficient and effective way, and act as the user expert for the In-Patient Services.
- Work with teams gaining a high-level understanding of how they operate, in order to analyse and develop the most appropriate eRoster outputs and finalisation for Payroll.
- Map current workforce utilisation and processes against best practice processes, identifying key areas of change, opportunities or issues for the organization, implementing an effective solution working in collaboration with the central services and operational teams. To work in collaboration with colleagues to trouble shoot and support continued improvement
- Working with Finance to support teams to manage their financial positions together with HR and IT for other issues.
- Report and present findings relating to key performance indicators for the In-Patient services.
- Develop standard work documents covering all workforce productivity and produce, in confidential and highly sensitive, correspondence. This will include the support of whistleblowing investigations, counter fraud investigations and FOI requests.
- Have a sound knowledge of NHS Terms and Conditions, Working Time Directive rules and other relevant terms and conditions, policies and procedures.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
- Flexible working options to support work-life balance.
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites
Detailed job description and main responsibilities
The “must haves” for this role:
- You will need to have excellent administration skills and be able to provide advice to the senior management team and administration colleagues on the processes relating to IT, HR, Performance and Finance systems and be able to confidently analyse, interpret and present data to a variety of audiences answering any queries.
- You will need to plan workloads, lead work streams as required, as well as line manage staff on a day-to-day basis including recruitment and selection decisions, personal and career development, setting and reviewing appraisals, management of disciplinary, grievances and sickness absence management.
- You will need to work collaboratively with other teams within the Trust and partner organisations to enhance opportunities for integration; maximising the use of service metrics to identify opportunities for efficiency.
- You will need to lead support, value, motivate and challenge others to deliver positive outcomes.
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Gilbert Orwako on 0118 9605000 email: [email protected] who’ll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person specification
Education/Qualifications/Training
Desirable criteria
- Business or Administrative qualification (NVQ 5 in Business & Administration or equivalent)
- Relevant short courses/training/certification, for example in business or administrative skill.
Continuous Professional Development
Desirable criteria
- Evidence on continued professional development
Previous Experience
Essential criteria
- Significant experience of working in a business or administrative role, managing an administrative function and with responsibility for the operation of the administrative support to one or more business function(s).
- Excellent knowledge and experience of using a variety of IT packages (such as MS Office) and other electronic systems (RiO, ESR, Dragon Software, etc.)
- Substantial demonstrable experience of working in a performance and information capacity including database management in a busy office and/or care environment.
- Experience of line management and supervision of staff including performance and absence management.
- Experience of project planning and managing data for performance & reporting purposes
Knowledge, Skills & Abilities
Essential criteria
- Demonstrable specialist knowledge of business and administrative practices across a variety of settings and disciplines.
- Advanced keyboard skills ensuring a high level of concentration, accuracy and speed
- Excellent organisational and skills with ability to plan and prioritise workload
- Ability to analyse, interpret explain and present highly complex data in a meaningful, concise and relevant way
- Ability to empathise, be supportive and sensitive to the needs of others
- Ability to use a practical problem solving approach in everyday situations and to motivate and influence others when working directly with In-patient service staff.
- Work effectively within a team and manage others’ workload
- Able to communicate highly complex information with a wide range of stakeholders – patients, public, clinical and managerial, both verbal and written
- Ability to embrace and quickly adapt to new technologies and new ways of working
- Ability to effectively prioritise and manage a varied and demanding workload to meet urgent deadlines
Additional Requirements
Essential criteria
- Ability to travel between sites as required
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gilbert Orwako
- Job title
- Deputy Inpatient Service Manager
- Email address
- [email protected]
- Telephone number
- 01189605000
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