Job summary
- Main area
- CAT 6
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 08:00-16:00 or 09:00-17:00)
- Job ref
- 193-7561621UCGB4-PPC
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading
- Salary
- £27,485 - £30,162 N/A
- Salary period
- Yearly
- Closing
- 16/11/2025 23:59
Employer heading
Patient Pathway Coordinator CAT 6
NHS AfC: Band 4
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the Assistant Patient Pathway team.
Main duties of the job
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Working for our organisation
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Detailed job description and main responsibilities
Outpatient Pathway
1. Process and log all referrals, including paper and ESR, in line with Trust Access & Administration Process Policy and specialty SOPs.
2. Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups.
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.
4. Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these.
5. Ensure outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant (‘cashing-up’). This will need to be done for those for offsite clinics.
6. Complete clinic cancellation forms and process according to SOPs.
7. Reschedule outpatient clinics as requested – to be done in line with waiting time targets.
8. Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOPs.
9. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.
10. Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately.
Pathway Tracking
11. To use the 18-Week Referral to Treatment (RTT) to manage all outpatient and elective patient journeys.
12. Lead on the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust.
13. To be responsible for identifying and escalation any issues to the Patient Pathway Manager which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres.
14. Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.
15. Liaise with internal and external colleagues to share patient pathway and diagnostic information.
16. Manage and monitor outpatient and theatre scheduling making best use of capacity.
17. Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.
18. Proactively manage the pathway to avoid breaches and take steps to resolve any issues
Communications/Customer service.
General Administrative
Health Records – Security & Management
Education and Training/Self-Development
Person specification
Application form
Essential criteria
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
- Experience of using full range of IT systems including accurate data entry, typing and checking skills
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Desirable criteria
- Understanding of patient priorities and performance targets related to appointments and waiting times
Questions
Essential criteria
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
Desirable criteria
- Understanding of patient priorities and performance targets related to appointments and waiting times
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Moshiur Rahman
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 0118 322 8964
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