Job summary
- Main area
- CAT 11 Cardiology, Respiratory & Stroke
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (08:00-16:00, Mon - Fri & 1 day 09:00-17:00)
- Job ref
- 193-7295952UCG
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 24/07/2025 23:59
Employer heading

Patient Pathway Co-Ordinator - CAT 11 Cardiology, Respiratory & Stroke
NHS AfC: Band 4
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
Band 4 Patient Pathway Coordinator
This is an exciting opportunity to join the Urgent Care team as a Patient Pathway Coordinator (PPC). We currently have an opportunity for a permanent role as a full –time Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), who provides a first class, efficient, pro-active and patient focused admin service.
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Cardiac support team, as well as the CAT11 team which supports Cardiology, Respiratory and Stroke Medicine. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
Main duties of the job
The role will provide comprehensive administrative support to CAT11 together with the Cardiology, Respiratory & Stroke Departments and Clinicians. You will support the CAT in the delivery of a patient focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.
This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based). Knowledge of the 18 week pathway would also be beneficial. Full compliance with local procedures, deadlines and best practice will be a key part of the role.
Working for our organisation
The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.
Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
For further information on this job role, please refer to the Job Description and person specification attached.
For further information about this role, please contact Jose Munoz Villaplana on email: [email protected]
Person specification
Qualification
Essential criteria
- Administration/Customer Care or acquired equivalent experience.
- GCSE or equivalent in English and Maths, grades A-C
Skills, Knowledge, Abilities
Essential criteria
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a multi-disciplinary team.
- Customer Care experience.
- Experience of handling patient/customer queries
Desirable criteria
- Experience of using digital dictation systems.
- Experience of using patient data systems.
- Experience of working in a healthcare setting
Previous Experience
Essential criteria
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working with patients and providing information regarding their appointments or treatment team
Desirable criteria
- Experience of handling patient complaints.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jose Munoz Villaplana
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 0118 322 3848
- Additional information
Jose Munoz Villaplana - Patient Pathway Manager
0118 322 3848
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