Job vacancy: Patient Pathway Coordinator (CAT 3A Urology), Royal Berkshire NHS Foundation Trust, Reading

Job summary

Main area: Clinical Admin - Team 3A Urology
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday-Friday / Standard operating hour 8/9 AM to 16/17 PM)
Job ref: 193-7970257PCG

Employer: Royal Berkshire NHS Foundation Trust
Employer type: NHS
Site: Frederick Potts Building, Royal Berkshire Hospital
Town: Reading
Salary: £28,392 - £31,157 per annum
Salary period: Yearly
Closing: 21/06/2026 23:59

Patient Pathway Coordinator (CAT 3A Urology)

NHS AfC: Band 4

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.

Please note: all vacancies automatically close when 50 applications have been received.

Detailed job description and main responsibilities

Outpatient Pathway:
1. Process and log all referrals in line with Trust Access & Administration Process Policy and speciality SOP.
2. Schedule appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right lists to ensure that they are seen by the most appropriate clinician.
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts.
4. Reschedule surgical appointments as requested – to be done in line with waiting time targets.
5. Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOP.
6. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations.
7. Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT coordinators to ensure patients are handed over appropriately.

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person specification

Experience

Essential criteria

Experience working in NHS
Experience of using full range of IT systems including accurate data entry, typing and checking skills
Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature

Desirable criteria

Understanding of patient priorities and performance targets related to appointments and waiting times

Qualifications

Essential criteria

NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent

We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

Staff Benefits

Flexible working opportunities and a strong emphasis on your work, life balance
Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
NHS pension scheme
Employee Assistance Programme
Money Advice Service
Generous maternity, paternity and adoption leave for eligible staff
On-site nursery (based at RBH)
Full educational library services
Cycle to work scheme, lockable storage for cycles
Bus to work scheme
Excellent rail and bus links
A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.

By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.

The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.

Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.