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Job summary

Main area
Clinical Administration
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (per week)
Job ref
193-7383204PCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
31/08/2025 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Assistant Patient Pathway Coordinator (CAT 5 -T&O)

NHS AfC: Band 3

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.  Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

Band 3 Assistant Patient Pathway Coordinator (CAT 5 Trauma & Orthopaedics)

We have one permanent post and one fixed-term post (to May 2026) available.

The Trauma and Orthopaedic Department is looking for a full-time Band 3 Assistant Patient Pathway Coordinator to start as soon as possible.

We are a large, friendly, busy department made up of 28 administrators who oversee all clerical duties for 23 Consultants and their clinical teams.

This is a great opportunity to become a key part of a developing team supporting the consultants, providing first-class patient care in line with government treatment time targets.

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care.

Main duties of the job

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work. Trauma and Orthopaedics is a fast-paced department and this requires flexibility, ability to work under pressure and meet deadlines when they are set.

The role will involve supporting specific consultants within a small team; this will include managing outpatient clinics, waiting lists as well as other administrative tasks.

To be considered for this post you will need GCSE or an equivalent qualification in English and Maths and be computer literate.

We are looking for staff committed to ensuring the best possible service for our patients with a particular enthusiasm for teamwork.

This is a fantastic opportunity to enhance your skills and experience in a non-clinical role where individual personal development is actively supported.

Working for our organisation

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

1/ To be the point of contact for all administrative issues relating to patients’ pathway of care.

2/ To work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

3/ To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered. 

Please refer to the attached Job Description & Person Specification for further details.

Person specification

Qualifications

Essential criteria
  • GCSE or an equivalent qualification in English and Maths

Experience

Essential criteria
  • Admin experience

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Preceptorship for Nursing Quality Mark 2024Florence Nightingale Foundation

Documents to download

Apply online now

Further details / informal visits contact

Name
Louise Walters
Job title
Patient Pathway Manager
Email address
[email protected]
Telephone number
01183228640
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