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Job summary

Main area
Clinical Administration (CAT 5 Team- Trauma and Orthopaedics)
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
193-7556982PCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£31,049 - £37,796 per annum
Salary period
Yearly
Closing
16/11/2025 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Deputy Patient Pathway Manager (CAT 5 Trauma and Orthopaedics)

NHS AfC: Band 5

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

Band 5 Deputy Patient Pathway Manager (CAT 5 - Trauma and Orthopaedics)

(Please Note: the start date for this post will be March 2026)

This vacancy offers a genuinely exciting opportunity to join the leadership team of a highly performing and well regarded team, the Trauma and Orthopaedics service at the Royal Berkshire Hospital. 

The DPPM supports the Patient Pathway Manager (PPM) and Directorate Management Team (Clinical Director, Matron, Directorate Manager, and Service Manager) in the efficient and effective operational management of the Clinical Administration Team (CAT 5) service in order to deliver continually improving, high quality patient care. 

The Deputy Patient Pathway Manager (DPPM) will provide support and expert knowledge to the Clinical Admin Team for Trauma and Orthopaedics and have a real opportunity to improve the care received by our patients

The DPPM has delegated responsibilities for a range of operational activities working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.

Main duties of the job

To support the Patient Pathway Manager and Directorate Senior Management Team (Clinical Lead, Matron, and Directorate Manager) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.

To provide support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team.

Delegated responsibilities for a range of operational activities (in the absence of the PPM), working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.

Assist with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.

To assist with overseeing all administrative and clerical processes to enable a high quality, effective, patient-focused service to be delivered.

To ensure that standard operating procedures are followed, to help ensure the achievement of all performance targets.

In the absence of the Patient Pathway Manager, the Deputy Patient Pathway Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Directorate Management Team.

Working for our organisation

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful places to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the role.

Person specification

Qualifications

Essential criteria
  • Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent in English and Maths, grades A-C
Desirable criteria
  • Educated to degree or equivalent experience/qualification
  • Management qualification or business qualification or equivalent experience

Experience

Essential criteria
  • Supervisory experience of administrative staff
  • Data quality management
  • Knowledge of CAT patient pathways
Desirable criteria
  • Thorough knowledge of healthcare administrative systems and processes

Skills, Knowledge & Abilities

Essential criteria
  • Advanced use of EPR with the ability to interrogate the system

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Documents to download

Apply online now

Further details / informal visits contact

Name
Louise Walters
Job title
Patient Pathway Manager CAT 5
Email address
[email protected]
Telephone number
0118 322 8640
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