Job summary
- Main area
- Financial Services
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 193-7157892COR-A
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Princes House
- Town
- Reading
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 28/01/2026 23:59
Employer heading
Credit Controller
NHS AfC: Band 5
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
We are looking for a dynamic Credit Controller to join our Accounts Receivable Team at The Royal Berkshire NHS Foundation Trust. This is a fantastic opportunity for the right individual to work with the wider operational teams, our solicitors, Private Patient insurance providers and other NHS Organisations in recovering a wide range of debts in line with our SFIs and the Debt Policy while ensuring accurate records are maintained. You will be working closely with the AR Team Leader and the Overseas Visitor Credit Controller within the team.
Main duties of the job
Main Duties will include
The proactive pursuit and recovery of debts through communication with all relevant parties, firstly through reminder letters with follow-up telephone calls to ensure cash is recovered on a timely basis.
Preparing correspondence for cases referred to a third party collectors, in consultation with the AR Team Leader.
Screening and logging of all information received, including updates from debtors and private patient insurance provider summaries.
Working with the wider AR team to clean up the Debtors Ledger following resolution and successful debt recovery on accounts.
You will deliver a world class service through personal conduct, professional responsibility and aligning with the business needs. You will have a desire to Get it Right first time, eliminating duplication and unproductive time. You will be focussed on high customer satisfaction, both with internal and external stakeholders, demonstrating a balanced approach.
Working for our organisation
Diversity makes us interesting… Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Detailed job description and main responsibilities
If you believe this role is right for you, please review the full job description and submit your application by 28th January 2026. If you have any questions regarding the role, or want to have an informal discussion about it, please contact Charles Penny at [email protected]
Person specification
Written
Essential criteria
- Credit control experience
Desirable criteria
- Previous NHS finance experience
Written and in person
Essential criteria
- Credit control experience
Desirable criteria
- Previous NHS finance experience
In person
Essential criteria
- Credit control experience
Desirable criteria
- NHS finance experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Charles Penny
- Job title
- Accounts Receivable Team Leader
- Email address
- [email protected]
- Telephone number
- 01183225331
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