Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Financial Services
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
193-7157892COR-A
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Princes House
Town
Reading
Salary
£31,049 - £37,796 per annum
Salary period
Yearly
Closing
28/01/2026 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Credit Controller

NHS AfC: Band 5

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

We are looking for a dynamic Credit Controller to join our Accounts Receivable Team at The Royal Berkshire NHS Foundation Trust. This is a fantastic opportunity for the right individual to work with the wider operational teams, our solicitors, Private Patient insurance providers and other NHS Organisations in recovering a wide range of debts in line with our SFIs and the Debt Policy while ensuring accurate records are maintained. You will be working closely with the AR Team Leader and the Overseas Visitor Credit Controller within the team.

Main duties of the job

Main Duties will include

The proactive pursuit and recovery of debts through communication with all relevant parties, firstly through reminder letters with follow-up telephone calls to ensure cash is recovered on a timely basis.

 Preparing correspondence for cases referred to a third party collectors, in consultation with the AR Team Leader.

Screening and logging of all information received, including updates from debtors and private patient insurance provider summaries.

Working with the wider AR team to clean up the Debtors Ledger following resolution and successful debt recovery on accounts.

 

You will deliver a world class service through personal conduct, professional responsibility and aligning with the business needs. You will have a desire to Get it Right first time, eliminating duplication and unproductive time. You will be focussed on high customer satisfaction, both with internal and external stakeholders, demonstrating a balanced approach.

Working for our organisation

Diversity makes us interesting… Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Detailed job description and main responsibilities

If you believe this role is right for you, please review the full job description and submit your application by 28th January 2026. If you have any questions regarding the role, or want to have an informal discussion about it, please contact Charles Penny at [email protected]

Person specification

Written

Essential criteria
  • Credit control experience
Desirable criteria
  • Previous NHS finance experience

Written and in person

Essential criteria
  • Credit control experience
Desirable criteria
  • Previous NHS finance experience

In person

Essential criteria
  • Credit control experience
Desirable criteria
  • NHS finance experience

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Candidates to be capped at 25 applications per 1WTE position to be recruited

Documents to download

Apply online now

Further details / informal visits contact

Name
Charles Penny
Job title
Accounts Receivable Team Leader
Email address
[email protected]
Telephone number
01183225331
Apply online nowAlert me to similar vacancies