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Job summary

Main area
Haematology
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
193-7412780NCG-A
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
08/02/2026 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Haematology Macmillan Care Support Worker

NHS AfC: Band 4

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

Band 4 Haematology Macmillan Care Support Worker

The Haematology department is looking for an enthusiastic, forward-thinking care support worker to join the team. 

The care support worker will be working with the Haematology CNS team to provide care to Haematology patients.

You will coordinate care for people with non-complex care needs - this includes the joining-up of services, coordination, information and communication between care givers and treatment providers and working with patients living with and beyond cancer and their families to create a seamless experience of care.

Main duties of the job

The Haematology Macmillan Care  Support Worker will be responsible and accountable for their practice and behaviour under the guidance and supervision of a registered practitioner and be a member of an existing team.

Under the guidance and supervision of a registered practitioner you will coordinate care by providing a single point of access, including:

  • Rapid re-entry into the system for those people identified as having urgent or specialist needs, to provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
  • Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
  • Coordinate the care for a defined group of patients assessed by a registered practitioner as having level one care needs for supported self-management.

Working for our organisation

The Royal Berkshire NHS Foundation Trust is one of the largest District General Hospitals in the country. The hospital achieved Foundation Trust status on 1st June 2006. It was the first Foundation Trust in the South Central Strategic Health Authority.

The Trust has a successful track record of delivering high quality acute medical and surgical services for 500,000 patients across West Berkshire, an area extending from Newbury in the west to Henley-on-Thames in the east, and including Wokingham and parts of Hampshire to the south and parts of Oxfordshire to the north. The Trust is Reading's biggest employer.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the role.

Person specification

Qualifications

Essential criteria
  • NVQ4 or NVQ3 plus additional training to diploma level equivalent
  • GCSE English Language and Mathematics (Grades A-C) or equivalent
Desirable criteria
  • Evidence of continued role development
  • Willingness to undertake Macmillan learning and development courses

Experience

Essential criteria
  • Experience of working with multi-professional team
  • Evidence of good communications skills & use of data management
Desirable criteria
  • Understanding of Macmillan Cancer Support and its role across the UK
  • Experience in coordinating a patient workload

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Candidates to be capped at 25 applications per 1WTE position to be recruited

Documents to download

Apply online now

Further details / informal visits contact

Name
Juliet Owusu Nelson
Job title
Lead Nurse
Email address
[email protected]
Telephone number
011832283836
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