Job summary
- Main area
- Overseas Patients
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (We would ideally like someone to work 10:30 -17 covering the later shift)
- Job ref
- 193-7412299COR
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Princes House
- Town
- Reading
- Salary
- £24,937 - £26,598 per annum, pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading

Overseas Visitors Support Liaison Officer
NHS AfC: Band 3
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
We are looking for a team player with an interest in overseas visitors accessing healthcare. We have changed our structure and we need someone with an eye for detail, can spot inaccuracies, is inquisitive and curious, and can input data and run a team diary. Someone who can carry out the start of a process duty, take messages and field the information to the correct team member.
The work is interesting but we have a lot of it, and it is timely, so some of the work does not land until 11am, hence we would like the person to start 10:30, check emails and then pick up the daily manual work.
Main duties of the job
Work consists of loading data received via email or a physical hard copy form onto a Database, checking whether we already have the information. Adding the information to a diary sheet to be shared with the team. Making a file on line, sending a first letter - again either physically or via email. Then giving the information to the team so they can diary for 2 weeks. To be able to answer telephone calls and take a message. Be able to send emails with accurate information in line with government guidelines and Trust Care Values. Training will be given.
Be a Team player, and be part of that team. This is a change in structure and it is important that the person feels part of the bigger picture.
Working for our organisation
Diversity makes us interesting… Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Detailed job description and main responsibilities
We work in the area of checking eligibility of patients utilising NHS secondary or acute services, whereby they may need to pay for them.
Work consists of loading data received via email or a physical hard copy form, onto a Database, checking whether we already have the information. Adding the information to a diary sheet to be shared with the team. Making a file on line, sending a first letter - again either physically or via email. Checking NHS numbers and status banners on the National NHS spine. Then giving the information to the team so they can diary for 2 weeks. To be able to answer telephone calls and take a message. Occasionally being a witness to patients providing physical evidence. Be able to send emails with accurate information in line with government guidelines and Trust Care Values.
Training will be given.
Person specification
Reference to Government guidelines charging regulations
Essential criteria
- In personal statement something that reflects on why we carry out this work
Desirable criteria
- an understanding of the charging regulations, mentioned on the application
Accuracy in the application of English Language
Essential criteria
- Spelling Errors
- Answering questions succinctly
Desirable criteria
- Experience in a Specialist area not necessarily overseas visitors
- Secretarial /PA skill duties with data input
- Able to use EPR
An example of when something was wrong and how it was dealt with
Essential criteria
- Being able to explain what happened succinctly - what went wrong
- Being able to explain the outcome
Desirable criteria
- Able to deal with issues that fall outside of the remit
- If the issue was passed up the line, what feedback if any was given or wanted - explain
Charging Regulations 2015
Essential criteria
- Understand that there are Guidelines that we adhere to.
- Understanding that we work with Finance to raise invoices
Desirable criteria
- Understanding how that guidance relates to our work
- Basic understanding of invoicing
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Terri Holloway
- Job title
- Overseas Visitors Manager
- Email address
- [email protected]
- Telephone number
- 0118 322 6833
- Additional information
We work a hybrid working week so it may be better to email me in the first instance so that I can get back to you straight away. I am usually in the office Wednesday to Friday 10:00 - 19:00
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