Job summary
- Main area
- Reception
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 193-7265377NCG
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Berkshire Hospital
- Town
- Reading
- Salary
- £24,169 per annum.
- Salary period
- Yearly
- Closing
- 29/06/2025 23:59
Employer heading

Receptionist
NHS AfC: Band 2
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
The post holder will be responsible for delivering an effective and efficient support service in General Outpatients, to assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to General
Outpatients.
The post holder is responsible for the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate and ensure the smooth registration of patients attending General Outpatient Clinics. To assist in the preparation of the administration paperwork. Act as a multi-skilled worker within Networked Care adapting to the competing demands of the service.
Main duties of the job
- Use GPAS and EPR to check in patients and update records as required.
- Monitor patients arriving on patient transport and make changes where required.
- Any discrepancy in the patient’s appointment must be amended and the patient informed of any changes e.g. transport patients.
- All documents required for the General Outpatient clinics are complete and available for the start of the clinics and take appropriate remedial action if not.
- Greet patients in a courteous and appropriate manner.
- To notify nursing staff of any appointment changes.
Working for our organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
For more information on the job role, please refer to the Job description and Person Specification attached.
Person specification
IT Skills
Essential criteria
- Demonstrate a good knowledge of computer systems (e.g. Microsoft Office)
Desirable criteria
- Prior experience using Cerner applications (e.g. GPAS and PowerChart)
Previous experience
Essential criteria
- Experience of administrative systems and processes
Desirable criteria
- Experience working in health care and/or the general public
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carmel Russell
- Job title
- Sister
- Email address
- [email protected]
- Telephone number
- 01183227598
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