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Job summary

Main area
Reception (CAT 7 Paediatrics)
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday - 08.30 - 16.30)
Job ref
193-8054953UCGB2-RECEP
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£25,272 per annum
Salary period
Yearly
Closing
25/06/2026 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Receptionist (CAT 7 Paediatrics)

NHS AfC: Band 2

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Please note: all vacancies automatically close when 50 applications have been received.

Job overview

The post holder will be responsible for delivering an effective and efficient support service in the Paediatrics department. To assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to Paediatrics Outpatients.

The post holder is the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate and ensure the smooth registration of patients attending  Outpatient Clinics. To assist in the preparation of the administration paperwork.  Act as a multi-skilled worker within Urgent Care and adapting to the competing demands of the service.

Main duties of the job

  • Welcoming patients into the department as the first point of call for patients attending the Children's Clinic.
  • Work closely with the wider CAT and clinical team.
  •  Use GPAS and EPR to check in patients and update records as required.
  • Monitor patients arriving on patient transport and make changes where required.
  • Any discrepancy in the patient’s appointment must be amended and the patient informed of any changes e.g. transport patients.
  • All documents required for the Outpatient clinics are complete and available for the start of the clinics and take appropriate remedial action if not.
  • Greet patients in a courteous and appropriate manner.
  • To notify nursing staff of any appointment changes.
  • Book DNA appointments and arranging appointments where applicable for patients before they leave the department.


The ideal candidate should be confident and have strong customer service skills. Be able to multi-task under challenging and busy work environment, while being calm and courteous. 

Working for our organisation

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and the wider admin team  to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person specification

Education / Qualifications

Essential criteria
  • GCSE or an equivalent qualification in English and Maths

Experience

Essential criteria
  • Reception experience within a customer service setting
  • Experience of administrative systems and processes

Skills, Knowledge and Abilities

Essential criteria
  • Good organisational and multitasking skills
  • Ability to follow instructions; guidelines and process.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy will automatically close when 50 applications have been received.

Documents to download

Apply online now

Further details / informal visits contact

Name
Bola Awe
Job title
Patient Pathway Manager
Email address
[email protected]
Telephone number
07796994822
Additional information

Jackie Siso - Service Manager (Paediatrics)

01183227531

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