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Job summary

Main area
Ward Clerk
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday only)
Job ref
193-7479355UCGB2-WARDCL
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Kennet and Loddon Unit
Town
Reading Berkshire
Salary
£24,465 Per annum, pro rata
Salary period
Yearly
Closing
28/10/2025 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Ward Clerk

NHS AfC: Band 2

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

We are looking for a Full Time  ward clerk to help support our busy Respiratory Unit.

The hours will be  8:00am to 4pm but there will need to be some flexibility  when required.

Prior experience as a ward clerk in the hospital would be beneficial as would a knowledge of the EPR system.

Strong communication skills are essential for this role.

Main duties of the job

Public facing role so strong communication skills are essential 

Handle  telephone conversation effectively whilst maintaining confidentiality and professionalism

High standard of computer literacy 

Knowledge of EPR system is essential 

Supporting the ward with stocking up, maintaining a tidy and clean environment and help with stores ordering / unpacking 

Working for our organisation

Diversity is what makes us interesting… Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Detailed job description and main responsibilities

  1. Daily planning:
  • Report to duty punctually and prepare for the day’s activities.
  • Support the ward team in planning and coordinating the day's inpatient schedule (admissions, discharges, transfers, investigations).
  • Ensure documentation is ready for ward rounds, MDT meetings, and other scheduled tasks.
Outpatient Appointment Booking
  • Arrange and book outpatient follow-up appointments as directed by clinical staff.
  • Ensure appointment details are correctly recorded in the hospital system and communicated to patients and their families.
IT and Systems Competency
  • Operate hospital information systems efficiently, including:
    • EPR (Electronic Patient Records)
    • Microsoft Teams (for communication and virtual meetings)
    • Microsoft Word & Excel (for documentation, data entry, and reporting)
  • Troubleshoot minor system issues or escalate to IT support when necessary.
Confidentiality and Data Protection
  • Handle patient information with the utmost confidentiality, adhering to hospital policies and legal framework. 
  • Ensure all patient files, records, and computer data are stored securely and accessed only by authorized personnel.
Resource Management
  • Monitor the use of administrative and clinical supplies on the ward.
  • Use office equipment and consumables (e.g., paper, printing materials) responsibly to minimize waste.
  • Report shortages or maintenance issues in a timely manner to the appropriate department.
Communication and Collaboration
  • Serve as the first point of contact for visitors, staff, and patients regarding non-clinical queries.
  • Liaise with multidisciplinary teams (nurses, doctors, allied health professionals, administrative staff) to ensure clear and effective communication.
  • Relay messages, update patient statuses, and follow through on ward-based tasks promptly.
Documentation and Filing
  • Maintain accurate and up-to-date patient records.
  • File paperwork efficiently, ensuring accessibility for authorized staff.
  • Assist with scanning, copying, and archiving of documents in accordance with hospital policies.
Support for Clinical Team
  • Prepare patient notes and relevant documents for ward rounds or MDT meetings.
  • Assist with the administrative aspects of admissions, discharges, and transfers.
Health and Safety / Infection Control
  • Follow infection control protocols when handling documents and equipment.
  • Report any health and safety concerns to the relevant manager immediately.
Other Duties
  • Undertake any additional clerical or administrative tasks as required by the ward manager or senior nurse.
  • Participate in training sessions to update knowledge and skills relevant to the role.
 
 

Person specification

essential

Essential criteria
  • achieved
Desirable criteria
  • achieved

essential

Essential criteria
  • achieved
Desirable criteria
  • achieved

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Florence Nightingale FoundationNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sherwin Baje
Job title
Ward Manager
Email address
[email protected]
Telephone number
01183228684
Additional information

Jenifer Yesudhasan

01183228684

01183227491

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