Job summary
- Main area
- Ward Clerk
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday only)
- Job ref
- 193-7479355UCGB2-WARDCL
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Kennet and Loddon Unit
- Town
- Reading Berkshire
- Salary
- £24,465 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 28/10/2025 23:59
Employer heading

Ward Clerk
NHS AfC: Band 2
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
We are looking for a Full Time ward clerk to help support our busy Respiratory Unit.
The hours will be 8:00am to 4pm but there will need to be some flexibility when required.
Prior experience as a ward clerk in the hospital would be beneficial as would a knowledge of the EPR system.
Strong communication skills are essential for this role.
Main duties of the job
Public facing role so strong communication skills are essential
Handle telephone conversation effectively whilst maintaining confidentiality and professionalism
High standard of computer literacy
Knowledge of EPR system is essential
Supporting the ward with stocking up, maintaining a tidy and clean environment and help with stores ordering / unpacking
Working for our organisation
Diversity is what makes us interesting… Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Detailed job description and main responsibilities
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Daily planning:
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Report to duty punctually and prepare for the day’s activities.
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Support the ward team in planning and coordinating the day's inpatient schedule (admissions, discharges, transfers, investigations).
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Ensure documentation is ready for ward rounds, MDT meetings, and other scheduled tasks.
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Arrange and book outpatient follow-up appointments as directed by clinical staff.
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Ensure appointment details are correctly recorded in the hospital system and communicated to patients and their families.
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Operate hospital information systems efficiently, including:
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EPR (Electronic Patient Records)
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Microsoft Teams (for communication and virtual meetings)
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Microsoft Word & Excel (for documentation, data entry, and reporting)
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Troubleshoot minor system issues or escalate to IT support when necessary.
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Handle patient information with the utmost confidentiality, adhering to hospital policies and legal framework.
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Ensure all patient files, records, and computer data are stored securely and accessed only by authorized personnel.
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Monitor the use of administrative and clinical supplies on the ward.
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Use office equipment and consumables (e.g., paper, printing materials) responsibly to minimize waste.
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Report shortages or maintenance issues in a timely manner to the appropriate department.
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Serve as the first point of contact for visitors, staff, and patients regarding non-clinical queries.
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Liaise with multidisciplinary teams (nurses, doctors, allied health professionals, administrative staff) to ensure clear and effective communication.
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Relay messages, update patient statuses, and follow through on ward-based tasks promptly.
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Maintain accurate and up-to-date patient records.
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File paperwork efficiently, ensuring accessibility for authorized staff.
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Assist with scanning, copying, and archiving of documents in accordance with hospital policies.
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Prepare patient notes and relevant documents for ward rounds or MDT meetings.
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Assist with the administrative aspects of admissions, discharges, and transfers.
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Follow infection control protocols when handling documents and equipment.
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Report any health and safety concerns to the relevant manager immediately.
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Undertake any additional clerical or administrative tasks as required by the ward manager or senior nurse.
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Participate in training sessions to update knowledge and skills relevant to the role.
Person specification
essential
Essential criteria
- achieved
Desirable criteria
- achieved
essential
Essential criteria
- achieved
Desirable criteria
- achieved
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sherwin Baje
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01183228684
- Additional information
Jenifer Yesudhasan
01183228684
01183227491
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