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Job overview

Are you looking for you next challenge? Then come and join our vibrant, enthusiastic and dedicated team as an Administration Manager to lead our Specialist Children’s Service based out of Fir Tree House, Upton Hospital.

You will lead and manage the provision of our administration service to embed a robust and continually improving approach, in order to promote the development, welfare and secure the wellbeing of children and young people and their families on a day-to-day basis.

Your role will be to operationally manage the service, provide clear leadership and ensure delivery against our performance goals, work closely with service leads, Consultant Paediatricians the wider multi-disciplinary team and other staff across the Trust. You will provide strong leadership and expert advice and support to your teams in order to ensure the delivery of high standards of care and a quality, patient-centred service with an ethos around continuous improvement.

Not only will you be working toward objectives and targets to ensure these are achieved as determined by National, Trust and Divisional standards, you will need to ensure you are motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience.

Main duties of the job

• Lead on administration function across Specialist Children’s Service for daily operational requirements and meeting service delivery requirements

• Line management of admin staff inclusive of supervision and appraisals
• Contribute to the delivery of service targets by supporting the senior management team to continually improve performance within the service
• Provide operational expertise and management support to all members of the service.
• Oversee and ensure that the Child Development Centre - Fir Tree House Reception meet the operational requirements and service delivery across children services.
• Ensure that admin systems and processes support the development and implementation of service plans
• Using activity information, actively manage demand and capacity of the service
• Manage and monitor changes to the administrative systems of the service i.e. referrals, EHCA’s etc
• Apply in depth knowledge of the speciality areas and associated waiting list processes in accordance with agreed clinical priorities
• Have full working knowledge of hospital information systems and cascade this knowledge both to admin and clinical staff
• Responsibility for overseeing review lists, caseloads and waiting lists, working closely with clinicians and admin staff
• Responsible for the provision of information to support the activity planning and monitoring processes as service level
• Support the provision of information for service returns i.e. RTT’s, KPI’s, CQUINS, quality schedules and contracting.

Working for our organisation

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites

Berkshire Healthcare helps people manage their health in their local area, through a range of specialist and community services across the county. We promote independence and quality of life through community and mental health services and aim for seamless delivery of the best care in the right place. We get to know communities and the people in them so we can deliver the best services that meet their health needs.

Our team of 4,300 staff provide specialist mental health and community health services to a population of around 900,000 within Berkshire. We provide healthcare to people in their own homes and from different sites across the county.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information.

Please ensure your application is submitted with a valid email address for your referees in order to minimise delays in the recruitment process. Short-listed applicants will be contacted by email, therefore applicants are advised to check their email accounts regularly.

Applicants are advised that as a result of the high level of response we receive for some of our vacancies, we may expire any of them prior to the advertised closing date.

Berkshire Healthcare Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.

NO AGENCIES TO CONTACT BERKSHIRE HEALTHCARE DIRECTLY PLEASE