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Job summary

Main area
Admin - Theatres & Anaesthetics
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
193-7273193PCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
West Berkshire Community Hospital
Town
Thatcham
Salary
£24,169 per annum
Salary period
Yearly
Closing
27/07/2025 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Receptionist (Day Surgery Unit - WBCH Thatcham)

NHS AfC: Band 2

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.  Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

Band 2 Receptionist (Day Surgery Unit - WBCH Thatcham)

PLEASE NOTE: This post is based at West Berkshire Community Hospital, London Road, Benham Hill, Thatcham, RG18 3AS.

The receptionist is responsible for performing complex administrative functions and also responsible for receiving patients and visitors attending the day surgery unit, taking ownership of escalated administrative issues where appropriate. 

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the day surgery unit.

**This advert will close early if sufficient applications are received - if interested, please therefore apply early.**

Main duties of the job

  1. To act as a receptionist to the unit; promote a businesslike, but friendly and supportive role to all visitor and patients attending the unit.
  2. To receive phone calls to the unit; take initial action; to liaise with other staff within the Department and Trust as appropriate.
  3. To check patients in and out of the department using the EPR.
  4. Responsible for keeping the work environment safe and organised.
  5. Calling patients the day before surgery to confirm attendance.
  6. To assist with the administrative running of the department, photocopying, filing and other general clerical tasks as required.
  7. To assist in support and training of new staff where appropriate.
  8. To use own initiative when requested by line manager in the management of work processes.
  9. Be responsible for the management of own workload.

These tasks should not be viewed as an inflexible specification. As priorities change, new duties and areas of responsibilty may be included appropriate to the postholder's grade.

Working for our organisation

Diversity makes us interesting… Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the role.

Person specification

Education

Essential criteria
  • GCSE in English & Maths or equivalent
Desirable criteria
  • Experience using Microsoft packages

Skills, Knowledge & Abilities

Essential criteria
  • Organised and Methodical
  • Ability to work as part of a team
  • Computer literate
Desirable criteria
  • Keyboard skills

Experience

Essential criteria
  • Previous NHS experience
  • Reception/Customer facing experience

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Care quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Preceptorship for Nursing Quality Mark 2024Florence Nightingale Foundation

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gemma Mears
Job title
Theatres & Anaesthetics Admin Team Manager
Email address
[email protected]
Telephone number
0118 322 8912
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