Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (varied - Mondays, Wednesdays, Fridays)
- Job ref
- 193-7897128NCG
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- West Berkshire Community Hospital
- Town
- Thatcham
- Salary
- £24,465 pro-rata per annum
- Salary period
- Yearly
- Closing
- 12/04/2026 23:59
Employer heading
Patient Pathway Assistant / Receptionist (WBCH Thatcham) 22.5 hrs
NHS AfC: Band 2
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
Band 2 Patient Pathway Assistant / Receptionist (WBCH Thatcham)
This is a part-time post for 22.5 hours per week.
PLEASE NOTE: This post is based at West Berkshire Community Hospital (WBCH), London Road, Benham Hill, Thatcham, RG18 3AS.
The post holder will be responsible for delivering an effective and efficient support service to specialty/CAT teams, and to assist in the provision of quality patient care.
This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.
Main duties of the job
To cover a busy outpatient reception desk based at West Berkshire Community Hospital, covering checking patients, checking their details on arrival , booking future appointments, scanning and keeping medical records up-to-date and various other administration duties as required.
Working for our organisation
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Please refer to the attached Job Description & Person Specification for further details of the job role.
Person specification
Experience
Essential criteria
- Experience of healthcare administrative systems and processes
Desirable criteria
- Experience of working in reception
- Experience of working with the general public
Qualifications
Essential criteria
- Basic literacy and numeracy skills' or 'Entry Level 2/3
Desirable criteria
- NVQ Level 2 in Business Administration/Custom er Care or acquired equivalent experience
- GCSE or equivalent
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Candidates to be capped at 30 applications for each whole time equivalent position being recruited to.
Documents to download
Further details / informal visits contact
- Name
- Lorraine Hardisty
- Job title
- Satellite Service Manager
- Email address
- [email protected]
- Telephone number
- 07748227837
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