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Job summary

Main area
ICT
Grade
Band 4
Contract
12 months (Fixed Term)
Hours
Full time - 37.5 hours per week
Job ref
436-7064843
Employer
Birmingham and Solihull Mental Health NHS Foundation Trust
Employer type
NHS
Site
SSL HUB UNIT 7, JUNCTION 6 INDUSTRIAL ESTATE, OFF ELECTRIC AVENUE, ASTON, BIRMINGHAM, B6 7JJ.
Town
ASTON, BIRMINGHAM,
Salary
£26,530 - £29,114 per annum, pro rata
Salary period
Yearly
Closing
17/06/2025 23:59
Interview date
25/06/2025

Employer heading

Birmingham and Solihull Mental Health NHS Foundation Trust logo

Band 4 ICT Support Technician

Band 4

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

ICT Support Technician, Band 4 (Fixed Term - 12 months)

With digital a critical dependency in Healthcare, availability of our services is essential.  At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.

We are looking for an enthusiastic and highly motivated ICT Support Technician to join our team to provide effective technical support for the resolution of ICT support calls.

This is a 12 month fixed term contract based at out Athena House site in Erdington, Birmingham. The role is Trust wide and you will also be required to travel to other sites.

Main duties of the job

The post includes the installation of end user hardware and software and the implementation of ICT systems.

The role also requires the timely update of technical documentation and asset systems used within the team.

Candidates will have excellent communication and organisational skills; you will be dealing with all staff across the Trusts’ Corporate and Clinical
Services, at all levels.

You must also have excellent up to date knowledge of Microsoft Active Directory, all Windows Desktop platforms including Microsoft 365, as
well as an in depth knowledge of the MS Office suite of products.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust.  Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year.  We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.  If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person specification

Training & Qualifications

Essential criteria
  • 5 GCSEs at grade C or above
  • Significant practical experience of first and second line technical support

Knowledge & Experience

Essential criteria
  • Excellent up to date knowledge of PC hardware.
  • Must have excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
  • Ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues
Desirable criteria
  • Knowledge of LAN / WAN concepts
  • Knowledge of internet and intranet concepts

Skills

Essential criteria
  • Proactive approach to problem solving and able to identify and resolve problems.
  • Ability to work to tight deadlines and schedule and prioritise own workload.
  • Able to research information using the internet
  • Have a customer oriented approach..
  • Must have good attention to detail.
Desirable criteria
  • Current full driving licence

Employer certification / accreditation badges

We are a Living Wage EmployerPositive about disabled peopleDefence Employer Recognition Scheme (ERS) - BronzeStonewall Health ChampionsDisability confident employerArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Rizie Qureshi
Job title
ICT Service transition team leader
Email address
[email protected]
Telephone number
01213015111
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