Job vacancy: Band 4 Central Booking Service Team Leader, Birmingham Community Healthcare NHS Foundation Trust, Birmingham

Job summary

Main area: Administrative and Clerical
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon-Friday)
Job ref: 820-7353765-CF

Employer: Birmingham Community Healthcare NHS Foundation Trust
Employer type: NHS
Site: Gee House
Town: Birmingham
Salary: £27,485 - £30,162 per annum (pro rata)
Salary period: Yearly
Closing: 15/08/2025 23:59

Band 4 Central Booking Service Team Leader

Band 4

Detailed job description and main responsibilities

For further details on the main responsibilities, please see the attached job description and person specification

Person specification

Qualifications

Essential criteria

Educated to level of diploma 5 GCSE passes including English at C or above or relevant administrative qualifications
NVQ Level 3 or above.
Competent user of MS Word, Excel/MOST qualification

Experience

Essential criteria

Knowledge of clinical pathways e.g. 18 weeks RTT pathways
Knowledge of clinical governance (Caldicott)
Previous experience supervising staff/workloads

Desirable criteria

RiO experience
Knowledge of the NHS waiting list management

UK Home Office Visa Sponsorship requirements

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.

We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Using Artificial Intelligence

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Benefits of working for us:

Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
Attractive relocation payment if you relocate to the local area.
Discounts for local and national retailers
Dedicated well-being services for all employees
Flexible working where possible