Job summary
- Main area
- Adult Community Services
- Grade
- Band 8a
- Contract
- 17 months (Will be on the on call rota. This post will be fixed term until March 2027.)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 820-7293444-COM
- Employer
- Birmingham Community Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- City wide EICT
- Town
- Birmingham
- Salary
- £53,755 - £60,504 N/A
- Salary period
- Yearly
- Closing
- 21/07/2025 23:59
Employer heading

Band 8a Service Manager - Locality Hubs
Band 8a
Job overview
An exciting opportunity has arisen within the Locality hubs for an 8a Service manager. A service manager is a critical leadership role within the System, responsible for the operational oversight of multiple services within a Locality Hub. Working as part of the senior leadership team, the post holder will ensure the delivery of high-quality, safe, and efficient services that meet agreed performance, clinical, and financial targets.
This role demands a dynamic and inclusive leader who can drive service transformation, operational excellence, and workforce engagement across complex care environments. The post holder will lead on resource allocation, demand and capacity planning, performance improvement, and service development, ensuring that services are responsive to local needs and aligned with wider system priorities.
The Service Manager will work collaboratively with their Group manager to operationally deliver integrated models of care and ensure a seamless patient experience.
Main duties of the job
- To provide operational leadership for the Service with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe clinical services for patients against agreed outcome measures, service level agreements, activity, and financial
- To provide strong visible, inclusive, and compassionate leadership across the Service.
- In partnership with Divisional colleagues, to constantly review and improve the service(s), taking into account local and national guidelines and guidance from professional leads
- To ensure that effective strategies are in place for the Service and that key elements of the service are joined up within Divisional business plans.
- To ensure that the Service manages its expenditure within the agreed delegated budget and contribute towards the financial management of the Division ensuring any opportunities for increased efficiency are realised in liaison with the Service Clinical Manager/Lead Matron.
- To lead on the development of productivity and efficiency outcomes for the Service and the implementation of robust Cost Improvement Plans (CIP).
Working for our organisation
IMPORTANT
- Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Detailed job description and main responsibilities
You will be overseeing a Locality Hub team in the midst of one of the largest Health and Social Care transformations in the country, with exciting changes and developments, preventing avoidable hospital admissions, premature admission to long-term residential care and facilitating early hospital discharge, plus the added bonus of Birmingham being a fantastic place to work and live.
A real opportunity to lead within the self-motivated and aspirational MDT daily, we are currently looking for someone to dynamically lead and promote a culture of home first rehabilitation, so the people of Birmingham are treated in the right place at the right time, evidenced by clinical and performance outcomes. Working multi-professionally, completing assessments and interventions, whilst ensuring the delivery of high-quality intervention to patients within their own homes and other community settings.
With a flexible approach, and has existing, or an eagerness to establish/promote, links with Health and Social Care partners and a passion for 'trusted assessor' principles, will be at an advantage when working in this team. You will be overseeing and coordinating the operations of a team, as well as driving and leading in service development projects and quality patient care.
We run an excellent Inspire leadership training programme for all staff with line management responsibility, alongside other opportunities to develop your career.
Person specification
Qualifications/Training
Essential criteria
- Educated to degree level or post professional qualification study or equivalent experience
- Management Qualification
Experience
Essential criteria
- Significant relevant experience working at senior management level
- Significant experience of managing budgets within financial constraints/targetsSignifican t experience of and exposure to performance setting and monitoring
- Significant experience of line managing staff/teams
- Experience in preparing reports to be presented to senior level stakeholders and committees
- Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues
Skills/Knowledge
Essential criteria
- Knowledge of local health economy
- Knowledge of current NHS Framework Demonstrable knowledge of governance of financial targets/service delivery Excellent organisational skills,
- Ability to work on own initiative without frequent supervision
- Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
- Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing
- Knowledge of workforce planning, recruitment and retention
- Ability to work under significant pressure and to demanding timescales
Personal Qualities
Essential criteria
- As per person specification
Other Job Requirements
Essential criteria
- As per person specification
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Emma Glass
- Job title
- Interim Deputy Divisional Director
- Email address
- [email protected]
- Telephone number
- 07702141374
- Additional information
Informal enquiries speak to Emma Glass 07702 141374
Email: [email protected]
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