Job summary
- Main area
- Dental
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 820-7363133-DEN
- Employer
- Birmingham Community Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Birmingham Dental Hospital & School of Dentistry
- Town
- Birmingham
- Salary
- £24,937 - £26,598 per annum (pro rata)
- Salary period
- Yearly
- Closing
- 29/08/2025 23:59
Employer heading
Band 3 Medical Secretary
NHS AfC: Band 3
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
The post holder will
- work as part of the Medical Secretariat to meet overall service priorities and targets. This will require close liaison with clinical and support staff across the Division, other clinical leadership teams, patient services, and service users
- provide a support medical secretarial service within the Division. Undertake accurate audio/copy typing of medical correspondence and general administration
- undertake general office duties, which will include answering the telephone, taking messages ensuring comprehensive information is captured as appropriate, photocopying, filing, faxing and associated duties in an efficient and timely manner
- support the day-to-day functions of the Medical Secretariat, managing priorities and contributing to the provision of well-led, professional, efficient, accurate and timely service
Main duties of the job
To provide support for written and telephone enquiries on behalf of the Medical Secretariat.
To type urgent and routine NHS clinical letters where required and transcribe letters from audio recordings ensuring accuracy and a high standard of presentation
To assist in achieving national and local performance targets
To support the service during periods of short staffing levels by working
To deputise in the absence of the Senior Medical Secretaries where required.
To actively engage with the Specialty Management Groups to support the delivery of local and national targets.
To assist in the collation of information for reports, for example medical reports or incident reports for auditing as required.
To input and retrieve data within various computer systems and databases such as patient administrative systems (PAS) i.e., Rio/R4, ensuring data quality and accuracy of any information entered.
To work as part of a wider team and share responsibility to contribute towards the smooth running of an administrative service.
To provide a customer focused service and be able to communicate effectively and appropriately with patients and staff at all levels.
To use Microsoft Applications (e.g. Excel) for maintaining and managing records a
To report any issues or complaints as necessary through the DATIX incident management system.
To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
Working for our organisation
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Detailed job description and main responsibilities
See job description attached for detailed breakdown of duties commensurate with the role and person specifications
Person specification
Qualifications
Essential criteria
- Minimum of 3 Grade C GCSE or equivalent, to include English Language
- Word Processing/Typing RSA 3 or equivalent
Desirable criteria
- Medical Terminology
Experience
Essential criteria
- Minimum 2 years audio typing /Word processing
- Minimum 2 years office experience
- Experience in the use of IT software packages
- Able to prioritise and organise own workload
Desirable criteria
- Minimum 2 years experience working in an NHS admin office
- Working knowledge of RIO and R4 systems
Skills
Essential criteria
- Strong communication skills
- Able to liaise with patients and relatives with sensitivity and confidentiality
- Able to adapt to changing work demands and work independently
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jeanette Dudley
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 0121 4665549
- Additional information
N/A
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