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Job summary

Main area
Facilities Health Centre Receptionist
Grade
Band 2
Contract
Permanent
Hours
20 hours per week (1x Part Time 20 hours per week - 12:30 - 16:30)
Job ref
820-7778254-COR
Employer
Birmingham Community Healthcare NHS Foundation Trust
Employer type
NHS
Site
Sutton Cottage Hospital
Town
Birmingham
Salary
£24,465 per annum (pro rata)
Salary period
Yearly
Closing
08/04/2026 23:59
Interview date
17/04/2026

Employer heading

Birmingham Community Healthcare NHS Foundation Trust logo

Band 2 Facilities Health Centre Receptionist

Band 2

Job overview

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

**Previous applicants who have applied for the above post are encouraged to consider whether they would like to reapply following any feedback post interview.  If you were not shortlisted for this vacancy previously, we would advise that you review your application and the Person Specification before resubmitting a further application**

Band 2 Health Centre Receptionists

Applications are invited for vacancies with the corporate division of BCHC Trust.

We have an opportunity within one of our health centres based within the Sutton Coldfield, to appoint a part time receptionist.  

Sutton Cottage Hospital is one of our most established centres that holds a number of BCHC services and needs hardworking, reliable and friendly staff. This position is part time Monday – Friday, 12:30am – 16:30pm.

The successful candidate must have excellent organizational and communication skills, be motivated and enthusiastic to ensure that a quality and efficient service is provided to the clinical teams. The post holder must have the ability to work on their own initiative. They will also need to be able to prioritize their workload and work under pressure to meet agreed deadlines.

The Receptionist is an integral part of the Health Centre and is often the first point of contact for patients and visitors on arrival.

Main duties of the job

You should have excellent keyboard skills and a working knowledge of Windows based computer packages, in particular Microsoft Word, Excel, and Outlook.

You will need to have an awareness of the confidentiality and equality issues associated with working in a Clinical Support Services environment.

The post may require you to undertake duties at other centers across the trust due to service demand and changes. This will be discussed and agreed with you prior to any changes.

When attending interviews evidence of the necessary qualifications will be needed otherwise interviews will not take place.

Working for our organisation

IMPORTANT

  • Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
  • Please be aware that BCHC utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC and any correspondence will be sent via TRAC. We advise that you check your junk/spam emails.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

 

Detailed job description and main responsibilities

For further details on the main responsibilities, please see the attached job description and person specification

 

Person specification

QUALIFICATION

Essential criteria
  • GCSE Maths and English level or equivalent
Desirable criteria
  • Competent keyboard skills

EXPERIENCE

Essential criteria
  • Demonstrate office environment experience, working with a team
Desirable criteria
  • Relevant experience working in a pressurised environment

PERSONAL QUALITIES

Essential criteria
  • Able to work on own initiative
  • Planning workloads
  • Ability to work effectively as a team member
  • Friendly and pleasant.
  • Willing to learn new skills
  • Demonstrates ability to use initiative to resolve problems
  • Demonstrates willingness to assist in a helpful way, when responding to queries from patients, other agencies or colleagues
  • Understands the importance of confidentiality and the consequences of breaking confidentiality

SKILLS/ KNOWLEDGE

Essential criteria
  • Competent to process basic clerical tasks accurately, following instructions
  • Able to produce simple calculations accurately
  • Competent to operate fax and photocopying machines
  • Proficient in the use of Microsoft Office based applications, such as Word, Excel and Access

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Documents to download

Apply online now

Further details / informal visits contact

Name
Monika Wiechecka
Job title
Facilities Reception Manager
Email address
[email protected]
Telephone number
0121 683 2388
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