Job summary
- Main area
- Nursing
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - Shift working
- Job ref
- 820-7459983-A-COM
- Employer
- Birmingham Community Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Priestley Wharf 1&2
- Town
- Birmingham
- Salary
- £47,810 - £54,710 per annum
- Salary period
- Yearly
- Closing
- 17/09/2025 23:59
Employer heading
Band 7 Single Point of Access Clinical Practitioner
NHS AfC: Band 7
Job overview
An exciting opportunity has arisen to be part of a brand-new Single Point of Access (SPA) service designed to transform how we deliver care and support to our patients across urgent care and community services. This is your chance to shape a pioneering, person-centred service right from the start!
The SPA will act as the central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you're answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.
Why Join Us?
· Work alongside WMAS and other system partners to deliver joined-up care
· Be part of a dynamic, forward-thinking multidisciplinary team
· Help develop a newly launched, high-impact service
· Build new skills in triage, navigation, and integrated working
· Access to full training and ongoing CPD tailored to your role
· Opportunities for career progression as the service expands
· A supportive, inclusive, and flexible working environment
· Make a real difference to patient outcomes and experience
· Help reduce pressure on emergency services by ensuring safe, timely care pathways
Main duties of the job
1. Work in accordance within professional code of conduct.
2. Provide clinical triage and expertise.
3. Act as a first contact, exercising a high degree of professional autonomy and critical judgement in providing advanced clinical assessment for patients referred with undiagnosed needs through a range of consultation mediums.
4. With support of the Advanced Clinical Practitioner, initiate investigations, interpret diagnostic results and manage and evaluate care where appropriate/necessary.
5. Make direct referrals as appropriate for medical assessment and diagnostic procedures within agreed pathways.
6. Contribute to the service achieving its quality targets to sustain high standards of patient care and service delivery.
7. Signpost, refer and support access to health services to reduce inappropriate attendances and admissions to A&E.
8. To safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.
9. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including the initiation of effective emergency care.
10. Support professionals/patients/carers to make informed decisions and delegate care appropriately within the Service.
Working for our organisation
To provide clinical expertise and leadership within the Single Point of Access to reduce unnecessary hospital admissions and contribute to effective admission avoidance and facilitate early hospital discharge. This includes effective history taking, clinical triage, diagnosis, and the implementation of a range of care services for patients with acute, undiagnosed conditions and long-term conditions.
The post holder will be able to provide clinical expertise in Triage across the Adult Community Services Division.
The post holder will work in partnership with patients, carers and other health and social care agencies to promote independence and develop individual plans of care relevant to patient need. The post holder must plan and organise their own complex workload to ensure safe and effective telephone triage, balancing urgent calls with routine assessments. They will anticipate and respond to fluctuating demand across the service.
Detailed job description and main responsibilities
The post holder will be expected to work multi professionally, support other team members’ roles and contribute to the future development of the service providing professional advice and appropriate training to others in the multi-disciplinary service.
The post holder will be expected to rotate into clinical teams every 3-4 months to remain up to date with the changing landscape of community services and own practice.
The post holder will be expected to work within a flexible working pattern over a 7 day week.
Facilitate staff development and empowerment of all team members to perform to high standards and to innovate..
Contribute to daily operational planning, including allocation of clinical staff, managing workload distribution and supporting service continuity during periods of high demand or staff shortages.
Provide senior clinical oversight for the triage team, supporting real-time decision making, escalation and risk management. Acts as a point of contact for complex or high-risk cases requiring senior input.
Person specification
Qualifications / training
Essential criteria
- Registered Nurse Level 1 (Adult)/ AHP HCPC registered.
- Evidence of up-to-date post registration education relevant to the role.
- Degree in relevant subject
- Independent prescriber
Desirable criteria
- Mentoring or teaching qualification.
Experience
Essential criteria
- Significant experience as a registered health professional including working in a rehabilitation, frailty, community or older adult setting or care
- Experience working as a registered nurse / clinician in the community
- Significant experience of a multidisciplinary approach to care.
Job specific
Essential criteria
- Skills to organise team workload and prioritise.
- Awareness of legislation affecting the role including equal opportunities law.
- Ability to evidence application of utilising evidence-based practice.
- Work autonomously
- Knowledge of current legislation, particularly those affecting community services
- Understanding of the principles and application of Clinical Governance.
- Knowledge and understanding of clinical audit.
- Excellent verbal and written communication skills
- Understanding of the complex needs of a socially and culturally diverse population
- Understanding of legislation related to Safeguarding Vulnerable adults and children
Personal qualities
Essential criteria
- Good interpersonal and leadership skills.
- Ability to team player work as a
Other job requirements
Essential criteria
- Hold a full, valid, UK driving licence and have access to a vehicle.
- Willing to work flexible hours including weekends and Bank Holidays as part of a rota.
- Ability to work across various sites across the community, inpatient and acutes hospitals in Birmingham
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Price
- Job title
- Service Clinical Manager for ICG
- Email address
- [email protected]
- Telephone number
- 07874 890555
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