Job summary
- Main area
- Referral Management Centre
- Grade
- Band 3
- Contract
- Full Time - Permanent
- Hours
- 37.5 hours per week (Full Time 37.5 hours per week)
- Job ref
- 820-7410126-ASR
- Employer
- Birmingham Community Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- 1 Priestley Wharf, Holt Street
- Town
- Birmingham
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 31/10/2025 23:59
Employer heading
Band 3 Referral Management Centre Agent
Band 3
Job overview
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested
The Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services.
The post requires candidates that can work with multiple IT systems such as the Choose & Book service, Patient Administrative Booking Systems and Microsoft Office packages.
Successful candidates will be expected to work flexibly to meet the service needs between the hours of: Monday-Friday 08:00 – 17:00.
Main duties of the job
The post holder must provide a consistently high level of skill involving accurate data inputting, liaising with service users, taking inbound and making outbound calls to patients to book and rearrange appointments, monitoring and processing of referrals and managing the waiting lists for different services.
Working for our organisation
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Detailed job description and main responsibilities
For further details on the main responsibilities, please see the attached job description and person specification
Person specification
Qualifications / training
Essential criteria
- Minimum 5 GCSE C and above including Maths and English
- OCR II Award/ Certificate in word processing or equivalent
Desirable criteria
- NVQ II or equivalent in business/customer services
- • RSA III or equivalent
Experience
Essential criteria
- Relevant office/admin experience
- Good working knowledge of Microsoft Office
- Good telephone answering skills
- Ability to deal with patient queries
- Ability to liaise with colleagues in respect of patient queries
Skills/knowledge
Essential criteria
- Experience of Windows based packages
- Ability to communicate at all levels
- Demonstrate a high level of accuracy
- Demonstrate an ability to prioritise a workload and meet deadlines
- Demonstrate an ability to work on own initiative
- Ability to develop and maintain effective office systems
- Ability to present accurate reports
- Excellent telephone manner
- Ability to use initiative to resolve basic problems
- Sound knowledge of Medical terminology
Desirable criteria
- Knowledge of the Rio system
Personal qualities
Essential criteria
- Excellent interpersonal communication skills
- Commitment to effective team working
- Mature and confident approach to work
Other job requirements
Essential criteria
- Ability to be flexible with approach to work
- Ability to work as part of a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Rachel Preston
- Job title
- Senior Team Leader
- Email address
- [email protected]
- Telephone number
- 07568130429
- Additional information
For further information please contact:
Rachel Preston on 07568130429
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