Job summary
- Main area
- admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 820-7217535-ASR
- Employer
- Birmingham Community Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Inpatients
- Town
- Birmingham
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 13/06/2025 23:59
Employer heading
Band 3 Hub Coordinator – Hub Based
Band 3
Job overview
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Please note this post does not meet the criteria/ eligibility for skilled worker sponsorship.
We require enthusiastic and motived individuals to work as part of the Single Transfer of Care Team - Central Hub. The role of a Hub Coordinator (Ward based) is fast-paced, busy, with changing priorities, and we are seeking staff to join this highly valued team. Supporting effective patient flow across all Pathways for admission and discharge, your contribution to the work can be both rewarding and influential as the service continues to develop and evolve.
Main duties of the job
For all posts there will be a requirement to actively support the administrative processes for referral management, coordination and support.
If you have a passion for supporting patients, enjoy the challenge of problem-solving and using your initiative on a daily basis, whilst liaising with many different levels of staff; and patients’/carers, then we would like to hear from you.
The right candidate will have a natural interest in being a committed member of a busy team, providing support with the planning and facilitation of admissions and discharges for all patients, and be confident and able to work with minimum supervision at times of pressure. We pride ourselves on high service delivery and patient-centred care. A willingness to be flexible across the service we deliver is required, and you will need to be both proactive and reactive to keep the flow of patients moving through the system.
Working for our organisation
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
Detailed job description and main responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Person specification
Qualifications / training
Essential criteria
- GCSE (A-C) level Maths and English (or equivalent)
Desirable criteria
- NVQ Level 3 in Administration
Experience
Essential criteria
- Relavant experience of administrative and clerical tasks
- Experience of face-to-face working with patients and / or the public
- Experience of collating data/information
- Experience of working as part of a multi-disciplinary team.
Desirable criteria
- experience working on a ward
- Relevant experience in health related work
Skills/knowledge
Essential criteria
- Good keyboard skills with an ability to confidently capture and update information
- Good understanding of hospital operational working – patient flow
- Awareness of MDT working within a ward setting
- Good understanding of the need for confidentiality and working within the boundaries of this
- Demonstrate effective and accurate written and verbal communication skills
Desirable criteria
- Awareness of hospital admission and discharge processes
Personal qualities
Essential criteria
- Ability to convey sensitive information in an empathetic manner to patients, relative/carers and staff as required so that patients’ dignity and respect is maintained at all times
- Able to convey information with accuracy and confidence to key members of staff in a timely and effective manner
- Able to prioritise own workload and respond to changing priorities
- Able to work under own initiative within boundaries of role
- Demonstrates an awareness of importance of working as part of a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nigat Parveen
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 01214666034
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