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Job summary

Main area
Mental health
Grade
Band 3
Contract
12 months (Fixed Term)
Hours
Full time - 37.5 hours per week
Job ref
436-7364086
Employer
Birmingham and Solihull Mental Health NHS Foundation Trust
Employer type
NHS
Site
1st Floor Washwood heath Health and Wellbeing Centre
Town
Birmingham
Salary
£24,937 - £26,598 per annum, pro rata
Salary period
Yearly
Closing
28/08/2025 23:59
Interview date
10/09/2025

Employer heading

Birmingham and Solihull Mental Health NHS Foundation Trust logo

Band 3 Senior Administrator - FTB

Band 3

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

Previous Applicants need not apply.

To provide a comprehensive administrative service to support the effective running to FTB Core Team.

It includes the general management of the administration systems, coordinating and delegating work, ensuring priority work targets are met and supporting the admin functions for the effective running of the service.  

 

Main duties of the job

The post holder will be responsible for undertaking a wide range of administrative duties, which include but not limited to; inbox management, booking of patient appointments, attendance at designated meetings recording accurate notes. Completion of audio transcription of clinical letters, reports and other correspondence as required by the clinical team.

To act as a focal point of contact and be responsible for the dissemination of information, messages and enquires for the team, liaising with multidisciplinary team members, other health professionals and staff within the Trust, GP’s, Social Workers, Service Users, Carers and any other appropriate external agencies. You will also help cover colleagues within the service who are on annual leave.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust.  Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year.  We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.  If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person specification

Knowledge and Experence

Essential criteria
  • Computer literacy
  • Attention to detail
  • Working knowledge of medical terminology
Desirable criteria
  • Senior Administration experience
  • Audio typing experience
  • Waiting list experience
  • working with people who suffer with Mental Health or other related problems

Qualifications

Essential criteria
  • Good general level of education – 5 GCSE’s including English and Maths
Desirable criteria
  • Business/Administration NVQ Level 3 or equivalent experience

Professional / Managerial / Specialist Knowledge

Essential criteria
  • Accuracy
  • Able to work as part of team
  • Able to work to deadlines
  • Ability to work without direct supervision
Desirable criteria
  • Enjoys busy working environment

Personal Skills / Abilities and Attributes

Essential criteria
  • Good English and Numeracy
  • Time management
  • Ability to work under pressure
  • Flexible - Able to adopt a flexible approach when required by the needs of the service
Desirable criteria
  • Experience of Community / Inpatient setting
  • Departmental Terminology

Employer certification / accreditation badges

We are a Living Wage EmployerPositive about disabled peopleDefence Employer Recognition Scheme (ERS) - BronzeStonewall Health ChampionsDisability confident employerArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jo Barnett
Job title
Admin Team Leader
Email address
[email protected]
Telephone number
0121 333 8396
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