Job summary
- Main area
- Secure Care and Offender Health
- Grade
- Band 4
- Contract
- 12 months (Fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 436-7423130
- Employer
- Birmingham and Solihull Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Tamarind Centre
- Town
- Birmingham
- Salary
- £27,485 - £30,162 per annum, pro rata
- Salary period
- Yearly
- Closing
- 19/10/2025 23:59
- Interview date
- 04/11/2025
Employer heading

Band 4 Patients Accounts Administrator - Secure Services
Band 4
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
We are looking to appoint an enthusiastic and highly motivated Patients Accounts Officer to join the general office team at the Tamarind Centre Medium Secure Unit
The post-holder will be required to provide a range of high-quality financially related duties to the Secure Services In-patients.
We are looking for a team player, able to work under pressure, meet critical deadlines and manage the workload effectively to meet the needs of the service. The post holder will need to be highly organised, flexible and accurate. Having excellent written and verbal communication skills, and a thorough working knowledge of Microsoft Office Packages is essential for this role.
In addition, having significant cash handling, providing a face to face customer focused service and/or experience of working in a busy office environment would also be advantageous for this role.
Main duties of the job
The post-holder will be required to provide a full range of financial and clerical duties to hospital in-patients and staff. The main duties for this role include maintaining in-patient computerised bank accounts, processing day to day cash and all other transactions. Supporting patients with processing and maintaining online benefit claims, liaising with the benefit office. Providing a face to face counter service, cashiering duties, including receipting, ordering and banking cash, processing cash payments, ordering and distribution of patients’ internet orders. Maintaining all associated general office electronic and paper records.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
Qualifications
Essential criteria
- AAT / NVQ Level 3 in Administration/accounting or equivalent qualification plus significant recent relevant experience
- Evidence of proven IT Skills. Significant recent experience and working knowledge of Microsoft Word, Outlook and Excel Packages
- GCSE Grade A-C Including Maths & English)
- Significant recent experience working in a finance environment, bookkeeping and/or accounts Experience of handling cash transactions Banking and reconciling cash
- Excellent Verbal and written communication skills
Desirable criteria
- Desire and ability to Study for professional qualification in Accounting / Business Administration
- ECDL
- Previous experience working in a financial environment customer service
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Cottrell
- Job title
- General Office Manager
- Email address
- [email protected]
- Telephone number
- 0121 301 0517
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