Job summary
- Main area
- Team Secretary/Service Administrator
- Grade
- Band 4
- Contract
- 12 months (Fixed term for 12 months)
- Hours
- Part time - 22.5 hours per week (To be discussed, 22.5 hours within the service operational hours of Monday to Friday 9-5)
- Job ref
- 436-7199604
- Employer
- Birmingham and Solihull Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Nuffield House, QEHB
- Town
- Birmingham
- Salary
- £26,530 - £29,114 per annum, pro rata
- Salary period
- Yearly
- Closing
- 10/06/2025 23:59
Employer heading
Band 4 Service Administrator - Clinical Health Psychology
Band 4
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
Service Administrator
Clinical Health Psychology and Neuropsychology Service
We have an exciting opportunity for a service administrator to join our team working within our Clinical Health Psychology and Clinical Neuropsychology service. The successful applicant will join a committed and supportive team who provide psychological services into specialities across the University Hospitals Birmingham NHS Foundation Trust.
As one of the service administrators, you will work closely with the Service Manager, Clinical Lead Psychologists and the Psychological Professionals within the team, providing administrative support to ensure the smooth running of the service.
We provide a psychology service into a varied range of specialities, including cancer care, haematology, burns, HIV, renal live donor, and intestinal failure. We have also recently launched a new service for those infected and affected by contaminated blood products, funded following the Infected Blood Inquiry report's recommendation of providing a bespoke psychological support service in England for those infected and affected by contaminated blood products.
Based at Queen Elizabeth Hospital, Birmingham
Band 4
22.5 hours per week – Fixed Term Contract
Main duties of the job
The successful applicant will join a small team of service administrators in providing a high-quality administrative service to ensure the smooth running of the department. The post holder will act as the focal point of contact and be responsible for dissemination of information, messages and enquiries for the team, as well as the text processing of correspondence, dealing with telephone and email enquiries, booking appointments, handling petty cash, stock ordering, and other administrative duties as required. The post holder will be required to work across multiple electronic record systems.
You will need OCR/RSA II Typing/Text Processing or equivalent and English GCSE/'O' Level or equivalent. Previous experience of various computer packages, as well as minute taking is also a requirement.
In return you will work in a fast-paced environment with lots of interaction with others. You will also be entitled to all the benefits of working within the NHS, for example, an excellent pension scheme, training opportunities; NHS discounts; to name just a few.
Please remember – only if you meet all of the essential criteria within the person specification will we consider your application.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person specification
Knowledge and Experience
Essential criteria
- Significant admin experience of working in a health or equivalent environment
- Significant experience of Microsoft Office including databases /Word/Outlook/Excel
- Strong proven administrative and organisational skills
Desirable criteria
- Experience in working with people who suffer Mental Health/ Substance Misuse related problems
Training and Qualifications
Essential criteria
- Level 2 Qualification in Admin e.g. Business Administration NVQ2 or RSA 2 in relevant administrative subject, i.e. Word/Text Processing +considerable relevant administrative experience Or Level 3 Qualification in Admin e.g. Business Administration NVQ3 or RSA 3 in relevant administrative subject, i.e. word / text processing +significant relevant administrative experience Or Level 4 Qualification in Admin e.g. Business Administration Qualification in relevant administrative subject
- English at GCSE, O Level or Equivalent
Desirable criteria
- ECDL
- NVQ III in Business Administration
Skills
Essential criteria
- Excellent written and communication skills
- Ability to work within established procedures and guidelines
- Ability to work under pressure
- Ability to work alone or as part of a team
- Ability to prioritise and organise own workload effectively
- Minute-taking skills
Desirable criteria
- Experience of dealing with a range of disciplines and agencies
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anna Rees
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07483398671
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