Job overview

• The post holder, will be required to undertake a range of tasks working in a busy, fast-paced environment, covering a 24/7 service. Tasks will include, the smooth functioning of the department, Including, The Birth Centre, Delivery Suite, Induction of Labor and The Maternity Emergency Department.
• You will be the first point of contact for patients & visitors at the reception desk.
• The post holder is required to ensure that all duties are carried out to a high professional standard, maintaining real-time data management and quality for all ward activity, whilst delivering a friendly, patient-centred service.
• The post holder, will be required to work alongside Medical and Midwifery staff, as well as other maternity receptionists/ward clerks. 

Main duties of the job

·        To act as a receptionist, to patients/visitors and other staff visiting any of the departments, and will assist with their medical/non-medical enquiries.  Introducing women to the delivery suite, The Birth Centre, Induction of labor suite, Triage and Obstetrics Waiting Lounge (for elective planned patients)

·         To assist in the departments security, by answering the door intercom system, and checking Identity, of visitors and other staff, prior to allowing them access to the immediate area. 

·         To assist in creating a warm, friendly atmosphere within the department, and work as an Integral part of  the team.

·         To answer all telephone calls and deal with queries in a timely manner.  Liaise with the Midwives and relay messages, both verbally and through secure text messages on our new electronic system. 

·         Enter all admissions and Discharges, Including transfers of patients on our electronic system, making sure that all data is recorded accurately. 

·         Daily management of own workload, seeking any other administrative duties when necessary.

·         Meet Trust requirements for mandatory training and participate in the annual appraisal process to fully carry out their duties, or identify training in their Personal Development Plan.

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.