Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- 12 months (Fixed Term 2 x Part Time (Afternoon ONLY – 1:15pm until 5.00pm)
- Hours
- Part time - 37 hours per week (37)
- Job ref
- 284-26-8168369-CONH
- Employer
- Birmingham Women's and Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Birmingham Women's and Children's NHS Foundation Trust
- Town
- Birmingham
- Salary
- £25,760 - £27,476 pro rata
- Salary period
- Yearly
- Closing
- 05/10/2026 23:59
- Interview date
- 09/10/2026
Employer heading
Patient Admin Services Senior Booking Clerk
NHS AfC: Band 3
Flexible working:
Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.
Job overview
There is an exciting opportunity to join our Appointment Booking Office teams based on both the Birmingham Children’s and Birmingham Women’s Hospital sites in varied and flexible roles.
These are exciting development opportunities for individuals who are keen to learn new skills and be challenged in a supportive, busy, and complex environment.
You will enjoy working within a multi-disciplinary team with a patient-centred approach. You will have an enthusiastic and conscientious approach with a high attention to detail, complemented by excellent organisational and communication skills and the ability to work under pressure.
You will have the ability to show compassion and sensitivity in the conversations you have and handle enquiries professionally and with care.
Informal enquiries are welcome and encouraged; please contact Mrs Sharon Harvey on email: [email protected] or Ext 9375
Main duties of the job
• To provide comprehensive administration services to support all functions of the Appointment Booking Centre
• To deliver an effective call centre and booking centre service supporting patients and patient carers through the patient pathway for a range of clinical services
• The post holder will be required to undertake a range of tasks working in a busy, fast-paced environment. Tasks include accurate data input, booking outpatient appointments, booking transport and interpreters, the use of electronic call handling systems, the use of processes and procedures relating to Patient Access and Booking processes and involvement in service improvement projects on an ad hoc basis.
• The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.
Working for our organisation
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
QUALIFICATIONS
Essential criteria
- NVQ level 2 or equivalent knowledge and experience
- Educated to GCSE or equivalent level - English & Mathematics
- ECDL or equivalent qualifications
KNOWLEDGE & NATURE OF EXPERIENCE
Essential criteria
- Experience in administrative / clerical role
- Experience in patient focused or custom service role
- Ability to make decisions on situations/courses of action which require analysis
- Knowledge and Understanding of the Data protection act 1998 and patient confidentiality
- Knowledge and experience of the e-Referral system / NHS Access Targets
- Demonstrable ability use MS Office packages
Desirable criteria
- Knowledge of hospital departments / NHS administrative processes
- Knowledge of patient administration IT systems
ANALYTICAL AND JUDGEMENT SKILLS
Essential criteria
- Ability to self-motivate and work without supervision as required
- Ability to concentrate frequently when inputting data and answering queries.
- Ability to deal sensitively and compassionately with patient / carers / colleagues as necessary
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential criteria
- Willing to learn and develop work role in line with performance development expectations.
- Committed to undertaking training to fulfil the requirements of the role.
- Excellent interpersonal skills
- Ability to work to deadlines and multi-task
- Ability to remain calm under pressure
- Team working
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sharon Harvey
- Job title
- Appointment Booking Centre Manager
- Email address
- [email protected]
- Telephone number
- 0121333 9735
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