Job overview

An exciting opportunity has arisen in the heart investigations department at Birmingham children’s hospital to appoint a highly motivated Administrator / Receptionist to provide support for the Cardiac Physiologists and cardiac team.

The successful candidate will have excellent administrative and communication skills as well as proven computer skills including Word, Excel and outlook. They will be working in a busy department so will need to communicate effectively with Health Professionals but more importantly act as a first line of contact for our children and parents.

The role involves the use of specialised IT systems such as Heart Suite and EPR for which training will be provided but a need for adaptability, accuracy and confidentiality is essential. 

Previous applicants need not apply. 

Main duties of the job

To provide a friendly welcome to patients, family, friends and carers attending the Unit. To liaise with technical staff (Cardiac Physiologists and Cardiographers) during clinics to ensure that the clinics are run in an efficient manner and that there is a smooth throughput of workload, liaise directly with patients and parents and other hospital disciplines of staff in order to arrange appointments for patients to attend for cardiac assessment tests.

To deal with telephone enquiries and  receive departmental visitors and arrange business appointments as required, liaise with the technical staff (Cardiac Physiologists and Cardiographers) in order to assist in maintaining their workload diary with respect to clinics and pre-booked tests. Being the first point of contact for receiving verbal complaints from patients, and advising them of the Trust Complaints Procedure, contacting PALS where necessary. 

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.