Job overview

ICT Service Desk Analyst

The ICT department at Birmingham Women’s and Children’s NHS Foundation Trust is seeking a proactive, experienced IT professional to join the ICT Service Desk as a Service Desk Analyst. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within ICT Service Delivery teams.

Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware in order to provide solutions for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of Microsoft desktop applications along with exposure to server side such as Active Directory.

This is an exciting opportunity to join a highly innovative ICT department that is seen as a core enabler for change within the organisation. Birmingham Women’s and Children’s NHS Foundation Trusts ICT department manages and provides support for approximately 5300 client devices and over 7000 users across 2 hospitals in Birmingham.

Please ensure that you read the Person Specification within the Job Description attached as your application will be shortlisted against this.

Please note: this vacancy will close once a suitable number of applications have been submitted. We make every effort to contact all candidates to let them know the outcome of their application. 

Main duties of the job

Job outline:
The post holder is responsible for the management, investigation and resolution of a range of ICT related issues within Birmingham Women's and Children's NHS Foundation Trust. The post holder will primarily provide 1st line technical support over the phone involving all aspects of hardware infrastructure, software applications and related technologies that underpin the delivery of patient care.
Job Description and Person Specification

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.