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Job Purpose:

• Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.
• Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management.
• Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects.
• Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.
• The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
• The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Key Relationships:

• Required to maintain constructive relationships with a broad range of internal and external stakeholders.
• Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
• Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data.
• Communicate information, risks, issues and dependencies, including briefings and reports to Project teams, sponsors and a range of internal and external staff.

Communication 

• Provides relevant and timely specialist advice and guidance on 
  functional and information matters.
• Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions.
• Support the development of internal and external communications 
  where required by regular contact with the teams, stakeholders and 
  Communications team.
• Responsible for preparation of correspondence and complex 
  papers, as directed by Manager.
• Responsible for preparation of IM&T newsletter and mail outs to keep member practices informed of developments and strategies.
• Ensure agenda items for regular IT boards are set reflecting current 
  member issues and ICB vision and strategy.

 Organisation and Planning 

• Contribute to the strategic planning making adjustments as necessary.
• Support implementation of strategic modernisation/service 
  improvement, public health, workforce or commissioning strategies 
  and any associated action plans, in accordance with the agreed 
  priorities of the team.
• Contribute to the development of performance and governance 
  strategies and the development and implementation of improvement 
  programmes.
• Contribute to the formulation of plans of up to three year and strategic direction within the team on issues, taking a lead for specific 
  workstreams.
• Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.

Analytical and Judgement Skills 

• Undertake complex and detailed information analysis of specific 
  projects/reports requiring high levels of concentration.
• Update, maintain, organise, gather and analyse information to 
  predict/meet future organisational and team needs by identifying best professional practice.
• Monitor and tracking risks and issues tracking mechanism and its 
  proactive resolution and escalation processes.
• Contribute to the information management of performance, taking a 
  lead for specific Projects.
• Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested.
• Ensure that data collected is analysed, reported by the team as 
  appropriate and monitor the processing of data and information.
• Maintain and create clinical decision pathways, with direction from line manager and clinicians.

Service Development and Research

• Actively supports and contributes to the development of key 
  performance indicators for the successful assessment of performance.
• Test and review new concepts, models, methods, practices, products 
  and equipment.
• Contributes to ensuring there are processes in place for spreading and sharing learning and outcomes. 

Patient/Client Care 

• The post holder will assist and respond to enquiries from members of 
  the public/external organisations.
• The post holder will be expected to assist with members of the 
  public/external organisations.

Responsibility for Policy/Service Development

• Proposes changes to own project/function, informing policy and 
  making recommendations for other projects delivery.
• Contribute to the review and development of existing information 
  management systems and contribute to the development of an 
  integrated approach to project management.
• Review of IT and informatics systems on offer within the market place that may benefit the ICB or its members.

Finance and Resources 

• Responsible for overseeing and agreeing time sheets, conducting 1 to 
  1 with staff, and dealing with planning of leave and return to work 
  processes for embedded and employed staff members.
• Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
• Support and inform teams on the targeting of resources, monitoring, 
  implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis.
• Continually strive for delivering project/function outcomes, value for 
  money and greater efficiency within a budget allocation of 
  approximately £500k.
• Contribute to the financial delivery of the service ensuring it is cost 
  effective and delivered on time.
• Contribute to commissioning of goods and services, as required.

Leadership and Management

• Responsible for the daily management of embedded, associated and 
  employed staff within the digital remit.
• Provide specialist training, advice and support on own role/responsibilities where necessary.
• Provide point of contact to co-ordinate staff activities and accommodate leave requests.
• Responsible for preparation of workplans for direct reporting staff.
• Support training and induction of new staff.
• Supervises team as required.
• Participate in the recruitment process of support staff.
• Support embedded staff in the undertaking of the daily duties.
• Provide leadership for key organizational projects in specialist area of clinical systems usage.

Information Resources 

• Operate within and provide enhancements to current management 
  information, reporting to enhance decision making processes.
• Updating, maintaining, organise, gather and analyse information to 
  predict/meet future organisational and team needs by identifying best professional practice.
• Lead on development, implementation, monitoring and evaluation of 
  new information systems/databases as required.
• Carry out timely and accurate information analysis and reporting on 
  agreed areas of portfolio
• Responsible for the development and maintenance of databases 
  required for regular reports, and highlighting potential data quality or 
  process issues based on the available data.

Professional Development

• Continuing professional development through British Computer 
  Society with qualifications such as RIT, CITP, FEDIP.

Freedom to Act 

• Ability to demonstrate independence of thought.
• Need for a flexible approach to accommodate urgent or ad hoc 
  requests.
• Preparation for presentations at national, regional and local 
  conferences.

Physical Skills

• Frequent VDU use is required for this post for periods of up to 3 to 4 
  hours at a time in order to produce complex reports and analysis to 
  support commissioning deadlines.
• Requirement to carry laptop computer and/or projection equipment 
  (approx 3kg) to meetings for presentation purposes and carrying of 
  laptop computer to facilitate flexible working (i.e. working from non HQ venues and/or when travelling by train).

Other

• The post holder must have a genuine passion for reducing inequalities and driving social inclusion.