Job overview

The contract performance managers play a key role in developing relationships with the service provider and monitoring the service provider’s performance. The contract portfolio includes the Equans Estates FM contract, Birmingham Treatment Centre PFI and Q –Park contracts, with potential expansion to include capital outsourcing.

This role will be responsible for effective contract management of Maintain an appropriate contract management methodology and risk register for all service providers including Landlord Provided Services such as NHSPS; CHP, Trust Leases.  The role will also cover Car Parking contract provided by QParks.

The post holder will ensure robust contract performance management of a quality service. The post holder will work with the Head of Estates and Contract Manager to assess the performance of the contracts and the set standards. The contract performance manager will assess whether the services being delivered meet the required standards, whether any remedial measures are effective and whether there are any trends evident in provision of services that inform improvement. Contractual compliance is achieved with effective quality and risk management, promoting a culture of continuous improvement, and achieving value for money.

Main duties of the job

• Maintain an appropriate contract management methodology and risk register for all service providers including Landlord Provided Services such as NHSPS, CHP , Trust Leases. In addition to this the management of Parking services provided by Q-Parks.
• Managing large scale contracts.
• Contribute to long term Estates strategic plans to implement organizational objectives for critical services.
• Developing Estates related policies for the Trust
• Effective line management and leadership skills. Display coaching style, team leadership and development skills.
• Effective workforce planning skills.
• Analyse and facilitate solutions for problems that may be multi factorial and not have obvious solutions.
• Produce and analyse highly complex numerical and written information and resolve issues surrounding conflicts of interest and data.
• Problem solving skills.
• Able to assess the strategic impact of different option of the effectiveness of the organisation as a whole.
• Identify data for measurement of performance.
• The formulation of long, medium and short-term plans for the deployment of departmental resources including assessment of impact on risk, Trust objectives, staffing and priorities.
• Prioritise and manage a heavy, varied and unpredictable workload on a day-to-day basis responding to changes at short notice.
• Offer advice at a strategic level and aware of the impact of the advice given.
• Undertake audits of work to ensure that outcomes align with key objectives and standards.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow. 

We care for our patients, we care about our population, and we care about our people.

 
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.   
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

 
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.  When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.  

Multi-site working 

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond". 

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.