Job summary
- Main area
- GP Practice
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 381-CT-7088971
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- SWB NHS Trust
- Town
- Birmingham
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 26/05/2025 23:59
Employer heading
Receptionist
NHS AfC: Band 2
Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.
Job overview
This is an opportunity for a receptionist to work at a forward thinking GP Practice. It is a substantive post full time, as part of a small hardworking team. You will be working at Summerfield Group Practice Health Centre in West Birmingham.
There will be a requirement to learn the patient administration systems and ordering system to work effectively within a ‘low’ paper environment. There may be some requirement to phone and speak to patients and also to deal with patients and their family or assistants .
The days and hours worked will be negotiable to an extent but within the Practices opening times.
Some degree of flexibility would be desired for cover during holiday times.
Main duties of the job
You will be working in Summerfield Group Practice located in Summerfield Primary Care Centre
You will be expected to support all administrative activities. Examples of some activities are:
- Typing correspondence.
- Completing EMIS tasks
- Dealing with patient enquiries both face to face and telephone
- Referral management according to guidelines.
- Shared management of a Department email account.
- Opening and scanning post
You will be expected to support all activities within the Department.
If you feel you have the necessary qualities and skill set we would be delighted to hear from you.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details of what the role entails
Once in post there may be an opportunity to undertake a level 3 business administrator qualification
Person specification
Qualifications
Essential criteria
- NVQ level 2 Customer Care Service, GCSE Maths and English grade C or above
- Willingness to undertake further training
- Good standard of general education
Experience
Essential criteria
- Significant clerical experience
- Good keyboard and computer skills
- RSA1 typing or EDCL
Desirable criteria
- Previous GP reception experience
- Experience of patient information systems (e.g.Systm One, Rio)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- shabnam Khan
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01212550419
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