Job summary
- Main area
- SCat services - Haemoglobinopathy services
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Compressed hours
- Job ref
- 381-ME-7365556
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- Midland Metropolitan University Hospital
- Town
- Birmingham
- Salary
- £31,049 - £37,796 pro rata per annum
- Salary period
- Yearly
- Closing
- 16/09/2025 23:59
Employer heading
WMSTN Patient Engagement Coordinator
NHS AfC: Band 5
Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.
Job overview
Main duties of the job
-
Data collection, entry and validation – including liaising with other Trusts within the Midlands network to prevent gaps in patient data
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Develop good working relationships with the Midlands regional network
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Regularly visit local haemoglobinopathy centres to arrange local patient engagement events and to gather patient feedback
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Support the Midlands Regional network with event planning
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Assist with developing surveys, collating responses and reporting of patient experience
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Provide general administrative duties, including filing, photocopying and answering telephones
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Direct patient contact
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Detailed job description and main responsibilities
For further information about your role please see the attached job description and person specification attached.
Person specification
Experience
Essential criteria
- Demonstrable project manager or event coordinator experience
- Knowledge of NHS acute Trust computer systems
- Demonstrable experience providing administrative support to a busy team
- Experience of working with senior staff in a complex organisation and across Trusts
- Experience of functioning autonomously within a team environment
- Experience of coordinating complex projects working with internal and external people
- Experience of organising and managing events
- Ability to interpret data
- Experience within the communications, public relations or media fields
- Experience of conducting surveys and collating results
- Experience in creating and delivering presentations to varied groups of internal and external stakeholders including patients and their carers
- Patient-facing experience
Qualifications
Essential criteria
- Degree level qualification or experience
- Evidence of CPD
- RSA III standard or equivalent word processing or typing
Desirable criteria
- ECDL or equivalent experience
- Public relations qualification
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Leah Denver
- Job title
- Network Manager
- Email address
- [email protected]
- Telephone number
- 07342068571
- Additional information
Shak Dussaye - Network coordinator
07483344617
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