Job overview

An exciting opportunity has arisen for a highly motivated and experienced individual to join our existing secretarial team at Sandwell and West Birmingham NHS Trust. This will be working within the ENT Department based at Sandwell Health Campus.

The role will require strong communication skills and a knowledge of Cancer Pathways and RTT is desirable.

Within our Trust, all full time secretaries provide full secretarial support to 2 consultants and their junior doctors, while working together as a team.  A part time secretary will provide full secretarial support for 1 consultant and their junior doctors.

Main duties of the job

As the Medical Secretary, you will  manage the administrative processes associated with patient pathways and contribute to the overall effectiveness of clinical teams (this including patient experience, patient flow and waiting list management).

You will provide secretarial and administrative support to Consultants and clinical teams to support  in the delivery of high quality co-ordinated and integrated care. This will including liaison with patients, carers, GP’s and other service users.  

You will book appointments for patients on cancer pathway within National Targets and will be responsible for raising any capacity issues with the Line Manager. 

Robust knowledge of IT systems is required as well as an ability to work with multiple systems at the same time. Excellent typing speed and grammar is also desirable.  

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Multi-site working 

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond". 

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.