Job overview

This is an opportunity for a receptionist  to work at our Urgent Primary Care Service at Midland Metropolitan University Hospital. The post is substantive full time and part time, as part of a small hardworking team. 

There will be a requirement to learn the patient administration systems and ordering system to work effectively within a ‘low’ paper environment. There may be some requirement to phone and speak to patients and also to deal with patients and their family or assistants .

The days and hours worked will be negotiable to an extent but within the opening times of the Urgent Primary Care Service which is 365 days of the year 9am -9pm .

Some degree of flexibility would be desired for cover during holiday times.

Main duties of the job

You will be working in Urgent Primary Care Service located at MMUH

You will be expected to support all administrative activities. Examples of some activities are:

•  
• Registering patients and appointing using the electronic patient record systm1
• Typing correspondence.
• Completing systm1  tasks ensuring discharge letters have been sent to patients own GP
• Dealing with patient enquiries both face to face and telephone
• Referral management according to guidelines.
• Shared management of a Department email account

You will be expected to support all activities within the Department.

If you feel you have the necessary qualities and skill set we would be delighted to hear from you.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow. 

We care for our patients, we care about our population, and we care about our people.  

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.  

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.  

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.  When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.  

Multi-site working 

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond". 

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.